olynvolt

The usage graphs in the app are what sold me, you can see exactly when the immersion heater kicks in. Took a couple of minutes to set up and it hasn't crashed once.

Needed a supplier for a house I'd just bought and the old owners had been with someone else entirely. Signed up on my phone during lunch and it was done before I got back to my desk.

Signed up for their 12 month fixed tariff in March after my old supplier put the price up again. Sign up was done online in about ten minutes, they asked for my last meter reading and that was it. First bill arrived on time and the direct debit amount looks sensible so far. Customer account page is easy to find things on, which I wasn't expecting from an energy firm.

I had three quotes open side by side before picking them, and their fixed deal came out the cheapest once I'd added up the standing charge. The sign up took a bit longer than the others because they wanted a copy of my last bill, but the account was live within a couple of days and the first bill matched the quote I was shown.

Took out their fixed deal last winter and the rate has held up well. The app is clear and I like seeing the daily cost. Only thing I'd flag is that the switch itself took a bit longer than they said, about three weeks rather than the two they quoted, though nothing was lost in the meantime.

Signed up for their variable tariff on the basis of the saving shown online. The first bill came in noticeably higher than the quote, and the explanation on the phone was that estimated readings had been used for two months. Once I sent in a proper reading it was corrected, but it was a fair amount of back and forth for something that should have been simple.

Our bill came down noticeably after the switch, which is the main thing. The sign up asked for a few details and I had everything to hand so it took no time at all. Bills keep arriving when they should and the direct debit hasn't jumped about.

The app showing usage by the hour is what got me, can actually see the kettle spike. Switched from my mum's old supplier on my phone in the car park.

Moved flat and needed a supplier that would just take over the new place without me ringing around. Did it all through the app while I was still in the removal van. The new meter reading was taken straight from my photo and the account was live on the day I moved in, which I didn't think would happen.

Honestly it does the job, the tariff is fair and the switch went through without any fuss. My only real complaint is the wait on the phone line, I was on hold for close to forty minutes when I queried a estimated bill. The issue was sorted eventually but I had to ring twice. I'd keep them, just hope you don't need to call.

Having worked in the sector for a while I know the market well, and this supplier is solid enough, the tariff is clear and the billing is accurate. It isn't the cheapest on the market though, and the renewal letter arrived with less notice than I'd like before the new rate kicked in. Would stay but I'd shop around each year.

Switched over and the whole thing was dead easy, didn't have to chase anyone. Bill came through sensible and the app works. Would go with them again, no complaints from me so far.

We needed a supplier that would pay properly for the electricity we send back from the panels, and the old lot were paying buttons. Switching over was painless and the export rate they offered was clearly better than before. Been with them about four years now and the monthly statements have never been a mystery.

Way better than my last one, the app is much nicer and the monthly cost is lower than what I was paying before. Switched in a couple of minutes, no forms to print.

Compared to the three other suppliers I looked at, their price per unit was a little higher on paper but the standing charge was lower, which mattered for us as we use very little. The switch was simple and nothing was missed. Would have given full marks if the online chat had been staffed a bit more often.

Got the smart meter fitted with my switch and the engineer was in and out in under an hour. App syncs fine now, which is more than I can say for my last lot.

Compared with the big names they were the cheaper option for our area, which is why we went with them. The only snag is that the price went up a bit at renewal and I had to ring to find out why. Once I had the explanation it was fair enough, and the account has been fine since.

Been with them for years now and the thing that keeps me is how the bills just arrive when they should, same day each month, no surprises. I've rung them twice in all that time and both times I was through to someone who knew my account without me having to read out my whole life story. Renewed my fixed deal last spring without any fuss at all.

Compared with my old supplier their standard variable rate works out about a fair bit lower for us, and I checked it against a comparison site before moving. Only niggle is the smart meter took a few weeks to get properly linked to the app, so the readings showed blank for a while. Once that sorted it's been straightforward and the bills are easy to follow.

Needed to get the supply switched over before I moved into the new place on Friday and was stressed about it. Done online in about ten minutes, meter readings were all right and the energy was on when I walked in.