Love Energy Savings

Needed to get my bills down quick because my flatmate had just moved out and I was suddenly paying for everything myself. Signed up on my phone during my lunch break and it was done before I'd finished my sandwich. The new direct debit amount came through the next morning and the app shows my usage clearly, which is handy when you're skint. Would do it again.

The app asked for my meter readings and then showed me the new monthly figure straight away, which was lower than what I was paying before. Didn't have to ring anyone. Direct debit set up on the same screen and the first bill came through exactly as quoted.

Next to my old provider the bills on this one are noticeably lower, and the app makes it easy to see when I've been using too much. Signing up was a little longer than I expected because it asked me to upload a photo of a meter reading, but after that it was all fine.

Compared with my old supplier this works out a fair bit cheaper per month for the same usage, and I checked it against two comparison sites before I went ahead. The switch itself was simple and my old account was closed without me having to chase anyone.

Looked at three different suppliers before picking this one and it came out on top for the monthly figure. Signing up was quicker than the other two I tried, which both wanted paper forms, and the welcome pack arrived when they said it would.

We needed to sort out the bills when we got a letter saying the old deal was ending. The switch was simple enough and the new tariff is a bit cheaper, which is what we wanted. The meter readings took a couple of goes to get right, though.

Signed up on a Tuesday and the confirmation email came through fine. I had a question about my standing charge and sent it through the site, and it was nearly four days before anyone got back to me. The answer was sensible when it came but I had to chase it. The price is about what I'd expect for the area.

Signed up and the switch went through without any bother, so the verdict is fine. The price is a bit more than I'd expected once the standing charge was added in, and a comparison tool I used earlier showed a couple of cheaper options. Not a disaster, just a bit more than I'd hoped for.

The verdict is that the tariff is competitive for someone on a standard meter with my usage, which I know well from years of checking. The unit rate is in line with the cheaper fixed deals and the standing charge is about average. The one thing that let it down was the account page, which was slow to load on my tablet and lost my settings once.

I was unsure how a switch might affect my direct debit, so I rang the team to ask before I committed. The lady I spoke to was patient and explained each step clearly, and she confirmed the start date in writing. The new arrangement has run smoothly since and I have had no difficulty with the statements.

Switched our energy over on my phone during a quick break at work. Typed in the meter numbers, the new price showed up right away and the whole thing was done before my tea went cold.

Compared with the supplier I was with before, this has been a great deal more straightforward to deal with, and the bills are a little lower for the same usage. I did find the telephone line busy on the first attempt, but a second call went through without difficulty. I am content with the arrangement.

My old supplier had put my bills up again and I had never switched before, so I was nervous about losing the gas supply or something going wrong. Looked at the site for a while, then went through the sign up on my phone in the evening. The whole thing was easier than I thought and the switch date was confirmed the same day. Quite pleased I finally did it.

I have been with them for a good few years now and the plan I took out back then is still working for me. The bills are easy to follow and the renewal email arrives ahead of time. Nothing much to add beyond that.

Really happy with how this went, the whole thing from sign up to the new tariff took about ten minutes on the site. I had been putting it off for months because I assumed it would be a faff but it really wasn't, and the confirmation email came straight away.

Switched my gas and electric through the app on my lunch break and it took about five minutes. Had a quick look at the tariff first and the direct debit amount was shown before I agreed to anything. Done.

I took out the dual fuel tariff on the website last spring, as my son suggested I might find it simpler to manage online. I did find it so, although I did ring them once to check the meter reading I had entered was correct. The advisor was courteous and patient with me, and I have had no cause for complaint since. The bills arrive on time and the amounts are as stated.

The comparison table lays out the unit rate and standing charge side by side, which is what I wanted to see. Took a few minutes to find the exit fee wording but it's there. Switching over was smooth and the first statement matched what I expected from the table.

Honestly I think this is a decent deal compared with the others I looked at, and the monthly cost was the lowest of the three. I did wait a long time on hold when I had a question about my meter reading, though, and the callback never came until the next day. Otherwise I have no complaints.

The bit where you enter the meter reading is a bit awkward on a phone, the boxes keep jumping about. Got there in the end though. After that the account page is clear and the usage graph is useful for seeing where the money goes.