Greenera

I'm pleased to say the service has been very fair from the start. The account was set up with care and the bills are easy to follow, which matters a great deal to me. The telephone team were patient when I had questions about my tariff. I would say it is a dependable supplier.

Been a customer for years and the energy itself is fine. This year's renewal was a real pain though, the letter said one thing and the online account showed another, and it took three calls and about a week before the new rate was confirmed. My direct debit was also taken early for a month, which I'd rather not have to sort out again.

I needed to cut the bills down after retiring and the fixed rate here was the best I could find. The paperwork came through by post within a few days and the switch went through without me having to do anything. Phone support has been polite whenever I've needed it, and the account is simple to manage.

got the smart meter with the green tariff last autumn and it just went in no bother. the app is ok, bit slow to load sometimes but i can see my usage which is cool. not much else to say honestly

I have to say the tariff itself is fair and the price per unit has been steady since I joined. Customer support can be slow, though, and I waited nearly a week for a reply to a question about my standing charge. When I did get through, the person was helpful and explained everything clearly. A bit more speed would make it a better service.

Needed a fixed deal quick because my old one was ending and I was on a rubbish variable rate. Sorted it on my phone while waiting for the bus. Rate's good and the app shows the balance clearly.

In the end Greenera was the supplier I chose after looking at a handful of options. The verdict is that it's a fair service at a fair price, though it wasn't the lowest rate I found. The sign up took a bit longer than I expected because the account needed checking. Bills have been on time and clear enough.

Needed to get my energy sorted before the new flat was ready. Booked it on my phone in a couple of minutes and the switch date was right. Everything has worked smoothly since.

Never switched supplier before so I wasn't sure what to expect. The sign up form asked for my meter numbers twice and I had to dig through old bills to find them. Once I got through it the account was set up and the first direct debit went out as promised. Took about two weeks for the switch to actually show in my account though, which felt slow.

I needed to update my details after moving house and the change had to go through before the new bill could start. It took a couple of days of back and forth on the chat before it was done. Nothing dramatic, just slower than I'd hoped.

Having compared the rates against several other suppliers, I found Greenera's tariff to be a sensible option. Unlike some rivals, they don't bury the terms in the small print, and the exit fee is clearly stated. Setting up the account was simple enough. I have been happy with the service so far.

Picked up their fixed rate because it was the cheapest on the list when I checked. The welcome credit went on the account as promised and the monthly bill has been lower than my last one. Easy to see what I'm paying for in the app.

Compared it to my old supplier, who had hiked the rate twice in a year without much warning. Greenera's fixed tariff sits lower on the per unit price and the standing charge is about the same, so the bill is noticeably smaller. Smart meter was installed without fuss and readings show up in the app straight away. Good stuff.

The smart meter fitting was done in under an hour and the engineer actually explained how the in-home display works without me asking. The app shows half-hourly usage which is handy for spotting when the immersion heater is on. The only niggle is the app took a few days to link to my account properly, so my first week of readings was blank. Otherwise pretty good for a green tariff.

I compared them against a well-known supplier before switching and their rate came out slightly lower. Joining was straightforward, though I did have to ring once to confirm the account details. The bills have been fair so far.

I've been with them since they first started up and never had a bad bill from them. Switching the meter reading to the app took a bit of fiddling the first time but it's all fine now. The monthly direct debit amount has crept up a little over the year, though, which I did notice.

Switched my gas and electric over to Greenera in March after comparing about four other suppliers on the comparison sites. The tariff was a bit cheaper than the rest, which is why I went with them in the end. Signing up took maybe fifteen minutes online and the welcome email came through the same day. Only niggle is the app takes a while to load on my old phone.

Went for their green electricity tariff with the smart meter included and it has been running since the autumn. I know the area well and the tariff is competitive for what you get. The meter installer turned up a day later than the slot they gave me, which was annoying. Otherwise the usage data is spot on and the monthly statements are clear.

Compared to my old supplier this is way cheaper on the monthly bill, no sneaky rate rises either. Signing up was dead quick on my phone, took maybe ten minutes. Happy with it so far, will see how it goes next year.

Really pleased with Greenera and I've been a customer for about four years now. The direct debit sets itself up without any faff and the bills are always accurate when I check the meter against them. Renewal reminders arrive well ahead of time, which I appreciate. The only thing I would change is the phone line hold time, but everything else just works.