95%Would buy again
Signed up for their 12 month fixed tariff in March after my old supplier put the price up again. Sign up was done online in about ten minutes, they asked for my last meter reading and that was it. First bill arrived on time and the direct debit amount looks sensible so far. Customer account page is easy to find things on, which I wasn't expecting from an energy firm.
Read moreSigned up for their variable tariff on the basis of the saving shown online. The first bill came in noticeably higher than the quote, and the explanation on the phone was that estimated readings had been used for two months. Once I sent in a proper reading it was corrected, but it was a fair amount of back and forth for something that should have been simple.
Read moreCompared with my old supplier their standard variable rate works out about a fair bit lower for us, and I checked it against a comparison site before moving. Only niggle is the smart meter took a few weeks to get properly linked to the app, so the readings showed blank for a while. Once that sorted it's been straightforward and the bills are easy to follow.
Read moreTook out their fixed deal last winter and the rate has held up well. The app is clear and I like seeing the daily cost. Only thing I'd flag is that the switch itself took a bit longer than they said, about three weeks rather than the two they quoted, though nothing was lost in the meantime.
Compared to the three other suppliers I looked at, their price per unit was a little higher on paper but the standing charge was lower, which mattered for us as we use very little. The switch was simple and nothing was missed. Would have given full marks if the online chat had been staffed a bit more often.
Compared with the big names they were the cheaper option for our area, which is why we went with them. The only snag is that the price went up a bit at renewal and I had to ring to find out why. Once I had the explanation it was fair enough, and the account has been fine since.
Compared with my old supplier their standard variable rate works out about a fair bit lower for us, and I checked it against a comparison site before moving. Only niggle is the smart meter took a few weeks to get properly linked to the app, so the readings showed blank for a while. Once that sorted it's been straightforward and the bills are easy to follow.
Share your own experience to help other customers. Your review is published under your name.
Olynvolt is a UK energy company that sells electricity and gas to households and small businesses. Its website lets customers compare tariffs, switch supplier and manage their account online. The company is known for straightforward fixed and variable plans rather than complex bundled offers.
Customers deal with the company mainly through its online account pages and digital communications. Support is available through the website and by phone for billing and meter queries.
