LiveChat

Honestly the quickest bit of software I have set up for the business in years. Signed up, pasted the code on the site and we were chatting to customers by teatime.

Honestly it does what it says, the chat and ticket side works fine for our small team. I looked at a few other tools before picking this one and a couple were noticeably cheaper for the same number of seats. The reply tracking could be clearer too, took me a while to find where to look.

Looked at four or five of these before settling on this one, mostly because a friend uses it. Works well for chatting with clients and the canned responses are handy. Wouldn't call it cheap though, and the upgrade prompts are a bit pushy.

Looked at a few different chat tools before picking this, mostly because a mate in the trade uses it. The bit that stood out was how fast the widget appeared on our site, about ten minutes start to finish. Pricing is fair for two agents and I've not had to chase support yet.

Went for the annual plan on the agent seats, which works out a fair bit cheaper than paying monthly for the three of us. Set up took about twenty minutes and we've not had a single outage since. Good value for what it does.

We were losing customers at checkout because nobody could answer a quick question, so we needed something live on the site fast. Looked at three or four others first, including one that wanted a fortune for the same features, and this was the one that didn't make us feel silly for asking. The setup was simple enough that we had it running on a Tuesday and by the weekend the team were answering questions from their phones.

We needed something to handle the enquiries that came in through the website for our small charity, as the volunteers were drowning in emails. The setup was done with a member of staff on the phone to help, who was very patient with me. It has made a real difference to how quickly people get an answer.

The chat history is what I noticed most, every conversation is saved against the customer so when someone came back angry about a delivery we could see exactly what had been agreed. Signing up as a first-time user was simple enough and the help guide made sense. Glad we went with it.

For what we pay it's good value, the chat and ticket side covers everything our small team needs without extras. The signup was a bit of a slog though, the confirmation email landed in spam and I had to ask for it again. Once we were in, it ran fine and the price hasn't changed since we started, which is more than I can say for the last tool.

Compared with the old chat tool we ran for years, this is far easier to set up and the layout makes more sense to me. I'm not a technical person so I was a bit worried, but the setup guide walked me through it and we were answering customers that same week.

Honestly I went in expecting to pay for extras and the price is fair for what we get. Our team of four is using it every day with no real problems. Only thing that bugs me is the reports take a bit longer to load than I'd like.

Every conversation gets saved against the customer so when someone came back angry about a late parcel we could see exactly what we had promised them. Honestly that alone was worth it. Also the phone app works fine when I'm out, which is a bonus, typing this on mine now.

Signing up took ages because the verification email went to spam and I had to ask for it twice. Once in it was fine. Then the first invoice had a charge for seats we had already removed and getting it sorted took almost a week of back and forth.

We used to run a different chat tool and I was curious how this one would compare. The routing is decent but the chat history view is less neat and you have to click through more screens to find an old conversation. It works, just a bit fiddly.

Compared it with the helpdesk we were paying for before, and this is far simpler to run day to day. The agents can see the customer history without clicking through five screens, which saves a lot of time. I was sceptical at first but it has been reliable.

Bought the team plan for the shop so we can all answer chats from our own phones. Took five minutes to add everyone and it has run without a hiccup since. Good price for what you get.

Got the chat app on my phone so I can answer customers when I'm out. It's quick to set up and the notifications don't drive me mad like the last one did. Free tier is enough for me right now.

Needed a live chat on our booking page asap because we kept losing people at checkout. Set it up between meetings on my phone and it was live the same afternoon. Chat window is fine, the mobile app is a bit clunky though.

Got the starter plan to try it out. Signing up was quick enough and the chat widget went on fine. Support reply took a day when I asked about the mobile app, which was annoying but not a dealbreaker.