84%Would buy again
We were losing customers at checkout because nobody could answer a quick question, so we needed something live on the site fast. Looked at three or four others first, including one that wanted a fortune for the same features, and this was the one that didn't make us feel silly for asking. The setup was simple enough that we had it running on a Tuesday and by the weekend the team were answering…
Read moreSigning up took ages because the verification email went to spam and I had to ask for it twice. Once in it was fine. Then the first invoice had a charge for seats we had already removed and getting it sorted took almost a week of back and forth.
Read moreFor what we pay it's good value, the chat and ticket side covers everything our small team needs without extras. The signup was a bit of a slog though, the confirmation email landed in spam and I had to ask for it again. Once we were in, it ran fine and the price hasn't changed since we started, which is more than I can say for the last tool.
Read moreHonestly it does what it says, the chat and ticket side works fine for our small team. I looked at a few other tools before picking this one and a couple were noticeably cheaper for the same number of seats. The reply tracking could be clearer too, took me a while to find where to look.
We used to run a different chat tool and I was curious how this one would compare. The routing is decent but the chat history view is less neat and you have to click through more screens to find an old conversation. It works, just a bit fiddly.
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LiveChat is a customer communication software company that provides live chat, helpdesk and chatbot tools for businesses to talk with their website visitors and customers. Its core product, LiveChat, lets support teams answer enquiries in real time from a single inbox, while its wider platform adds ticketing, knowledge base and automation features that connect to a company's existing tools. The company operates entirely online, with its software delivered as a cloud service that businesses subscribe to and set up themselves through a web browser and mobile apps.
Its customers range from small online shops and freelancers to larger organisations in sectors such as e-commerce, software, finance and travel, many of which use the platform alongside the wider LiveChat suite. LiveChat is known for its emphasis on a straightforward interface and for integrations with popular platforms, and it publishes help resources and documentation for teams getting started.
