84%Would buy again
We were losing customers at checkout because nobody could answer a quick question, so we needed something live on the site fast. Looked at three or four others first, including one that wanted a fortune for the same features, and this was the one that didn't make us feel silly for asking. The setup was simple enough that we had it running on a Tuesday and by the weekend the team were answering…
Read moreSigning up took ages because the verification email went to spam and I had to ask for it twice. Once in it was fine. Then the first invoice had a charge for seats we had already removed and getting it sorted took almost a week of back and forth.
Read moreFor what we pay it's good value, the chat and ticket side covers everything our small team needs without extras. The signup was a bit of a slog though, the confirmation email landed in spam and I had to ask for it again. Once we were in, it ran fine and the price hasn't changed since we started, which is more than I can say for the last tool.
Read moreLooked at four or five of these before settling on this one, mostly because a friend uses it. Works well for chatting with clients and the canned responses are handy. Wouldn't call it cheap though, and the upgrade prompts are a bit pushy.
For what we pay it's good value, the chat and ticket side covers everything our small team needs without extras. The signup was a bit of a slog though, the confirmation email landed in spam and I had to ask for it again. Once we were in, it ran fine and the price hasn't changed since we started, which is more than I can say for the last tool.
Honestly I went in expecting to pay for extras and the price is fair for what we get. Our team of four is using it every day with no real problems. Only thing that bugs me is the reports take a bit longer to load than I'd like.
Needed a live chat on our booking page asap because we kept losing people at checkout. Set it up between meetings on my phone and it was live the same afternoon. Chat window is fine, the mobile app is a bit clunky though.
Got the starter plan to try it out. Signing up was quick enough and the chat widget went on fine. Support reply took a day when I asked about the mobile app, which was annoying but not a dealbreaker.
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LiveChat is a customer communication software company that provides live chat, helpdesk and chatbot tools for businesses to talk with their website visitors and customers. Its core product, LiveChat, lets support teams answer enquiries in real time from a single inbox, while its wider platform adds ticketing, knowledge base and automation features that connect to a company's existing tools. The company operates entirely online, with its software delivered as a cloud service that businesses subscribe to and set up themselves through a web browser and mobile apps.
Its customers range from small online shops and freelancers to larger organisations in sectors such as e-commerce, software, finance and travel, many of which use the platform alongside the wider LiveChat suite. LiveChat is known for its emphasis on a straightforward interface and for integrations with popular platforms, and it publishes help resources and documentation for teams getting started.
