84%Would buy again
We were losing customers at checkout because nobody could answer a quick question, so we needed something live on the site fast. Looked at three or four others first, including one that wanted a fortune for the same features, and this was the one that didn't make us feel silly for asking. The setup was simple enough that we had it running on a Tuesday and by the weekend the team were answering…
Read moreSigning up took ages because the verification email went to spam and I had to ask for it twice. Once in it was fine. Then the first invoice had a charge for seats we had already removed and getting it sorted took almost a week of back and forth.
Read moreFor what we pay it's good value, the chat and ticket side covers everything our small team needs without extras. The signup was a bit of a slog though, the confirmation email landed in spam and I had to ask for it again. Once we were in, it ran fine and the price hasn't changed since we started, which is more than I can say for the last tool.
Read moreHonestly the quickest bit of software I have set up for the business in years. Signed up, pasted the code on the site and we were chatting to customers by teatime.
Looked at a few different chat tools before picking this, mostly because a mate in the trade uses it. The bit that stood out was how fast the widget appeared on our site, about ten minutes start to finish. Pricing is fair for two agents and I've not had to chase support yet.
Went for the annual plan on the agent seats, which works out a fair bit cheaper than paying monthly for the three of us. Set up took about twenty minutes and we've not had a single outage since. Good value for what it does.
We were losing customers at checkout because nobody could answer a quick question, so we needed something live on the site fast. Looked at three or four others first, including one that wanted a fortune for the same features, and this was the one that didn't make us feel silly for asking. The setup was simple enough that we had it running on a Tuesday and by the weekend the team were answering questions from their phones.
We needed something to handle the enquiries that came in through the website for our small charity, as the volunteers were drowning in emails. The setup was done with a member of staff on the phone to help, who was very patient with me. It has made a real difference to how quickly people get an answer.
The chat history is what I noticed most, every conversation is saved against the customer so when someone came back angry about a delivery we could see exactly what had been agreed. Signing up as a first-time user was simple enough and the help guide made sense. Glad we went with it.
Compared with the old chat tool we ran for years, this is far easier to set up and the layout makes more sense to me. I'm not a technical person so I was a bit worried, but the setup guide walked me through it and we were answering customers that same week.
Every conversation gets saved against the customer so when someone came back angry about a late parcel we could see exactly what we had promised them. Honestly that alone was worth it. Also the phone app works fine when I'm out, which is a bonus, typing this on mine now.
Compared it with the helpdesk we were paying for before, and this is far simpler to run day to day. The agents can see the customer history without clicking through five screens, which saves a lot of time. I was sceptical at first but it has been reliable.
Bought the team plan for the shop so we can all answer chats from our own phones. Took five minutes to add everyone and it has run without a hiccup since. Good price for what you get.
Got the chat app on my phone so I can answer customers when I'm out. It's quick to set up and the notifications don't drive me mad like the last one did. Free tier is enough for me right now.
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LiveChat is a customer communication software company that provides live chat, helpdesk and chatbot tools for businesses to talk with their website visitors and customers. Its core product, LiveChat, lets support teams answer enquiries in real time from a single inbox, while its wider platform adds ticketing, knowledge base and automation features that connect to a company's existing tools. The company operates entirely online, with its software delivered as a cloud service that businesses subscribe to and set up themselves through a web browser and mobile apps.
Its customers range from small online shops and freelancers to larger organisations in sectors such as e-commerce, software, finance and travel, many of which use the platform alongside the wider LiveChat suite. LiveChat is known for its emphasis on a straightforward interface and for integrations with popular platforms, and it publishes help resources and documentation for teams getting started.
