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84%Would buy again

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This score is based on 19 real reviews

Reviews (19)

Value for money

I just wanted the cheapest decent airport transfer for a Friday flight and this gave me a few options to compare. The price was the lowest I found and the booking took five minutes. Driver showed up on time and the car was clean, so no complaints for the money.

Wayne B.
1 person found this helpful

First time booking through them

I'd never booked a trip like this before and needed to get to a hotel from Manchester airport with a big suitcase. Being honest I was nervous but it was simple to set up and the driver was on time. Didn't expect it to be so easy.

Mia C.
0 people found this helpful

Way cheaper than a taxi

Took a shared shuttle instead of getting a taxi from the airport and it was half the price. Booked it in the app while waiting at the gate. Driver was waiting for us.

Olivia F.
0 people found this helpful

Been using them for years

I first booked through here when I needed a transfer to Gatwick and I've come back a few times since, so I know how it works. Signing up for an account took a bit longer than I'd like the last time as the verification email was slow. Otherwise the trip itself went smoothly.

Rob M.
2 people found this helpful

Airport transfer for a city break

We booked a shared airport transfer to our hotel in Edinburgh and it was waiting outside arrivals with a driver holding a sign. I know these trips well having done loads of city breaks, and this was one of the smoother ones. Price was fair for what we got and the pickup time was exactly right.

Amy W.
2 people found this helpful

Sorted quicker than the other sites

Compared with the two other sites I'd used before, this was quicker to book and cheaper for the same coach. Had no problems on the day and the coach turned up as listed. Won't be going back to the others.

Alan F.
0 people found this helpful

Easy way to book a trip

This is the place I'd point anyone to for booking a short break with transfers included. I've used it for a few trips now and the search lets you filter by what you actually need. The confirmations are clear and nothing has ever been missing when we arrived.

Helen D.
1 person found this helpful

useful for family trips

We needed somewhere to book airport transfers and a hotel for my mum's 80th in Scarborough, and I've used this site on and off for about six years now. Mostly it does the job well. The one thing that dragged was the refund on a cancelled transfer, which took a couple of weeks to come through.

Steven B.
2 people found this helpful

Hotel was fine but the transfer wasn't

The first thing I noticed was that the hotel listing had lots of photos but the actual room looked smaller than I expected from the pictures. I know the booking side well from using similar sites for work trips. The transfer was late on the way out and I had to message support twice before anyone answered.

Kelly F.
3 people found this helpful

shuttle was waiting when we landed

The shuttle was already sat there when we came out of arrivals at Bristol, which I did not expect at all. Booked the night before, cheap as anything, and the driver had our names on a card. Took about twenty minutes to the hotel. Would do it again no bother.

Arjun E.
0 people found this helpful

good but customer service slow

I looked at a few options before booking a coach and hotel package and this one came out fairly well on price. The booking itself was straightforward. My only gripe is that when I had a question about the pickup point it took three days for someone to reply, which was annoying with a departure coming up.

Nigel W.
1 person found this helpful

Better than booking direct

Compared to booking the hotel and the transfer separately it was way less faff, all sorted in one go. Ended up about the same price as the other sites I checked. Would do it again for sure.

Mohammed N.
0 people found this helpful

pricier than going direct

I've used this for trips for years and it's handy, but compared with booking the same hotel and transfer straight with the provider it came out a bit dearer this time. The transfer itself was fine and the driver was on time. Just wish the price difference had been clearer before I paid.

Deji E.
4 people found this helpful

needed a lift to the airport

Had an early flight and needed a lift to the airport at four in the morning, nothing else was running. Booked it on my phone the night before and got a text with the driver's name. Pickup was spot on and I got there with loads of time to spare.

Dev D.
2 people found this helpful

ordering was a bit slow

Booked a transfer from Gatwick for me and my mates for a stag do and it was fine once it was sorted, but it took ages to get through the sign up because it kept asking me to confirm my email again. Once that was done the shuttle picked us up on time and the driver was chill about the bags. Price was a bit higher than I'd hoped but not terrible for a Friday.

Jake D.
1 person found this helpful

Compared a few before picking

I looked at three other sites before booking a coach and hotel package for a weekend in York. This one came out cheapest for the same coach times and the hotel was the same listing. Booking took about ten minutes and the confirmation came through straight away, which is what I wanted. Would use again.

Natalie D.
1 person found this helpful

coach and hotel package for york

I booked a coach and hotel package for a long weekend in York through the site. The booking itself was straightforward, though I did have to wait a while on the phone before anyone picked up when I had a question about the room. The coach was on time and the driver was helpful with our bags. The hotel was perfectly pleasant and the price was fair.

Tracey D.
10 people found this helpful

Transfer was late and the refund was fiddly

We booked a shared transfer for a family of four and were looking for the cheapest option that still had luggage space. The price was competitive but the pickup was almost forty minutes late and nobody told us. Getting the partial refund sorted after was a fiddly process, with three different forms to fill in.

Jodie T.
1 person found this helpful

Would book again

I would book with them again for a hotel and transfer package without a second thought. We used it for a short break in Brighton and the coach from Gatwick got us to the hotel without any fuss. The booking itself was clear and the price was fair. Nothing went wrong from start to finish.

Christine V.
2 people found this helpful

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About Bookaway

Bookaway is an online marketplace that sells bus, shuttle and transfer tickets for travel between cities, airports and tourist destinations across Europe and beyond. Travellers use the site to compare operators, choose departure times and book seats in advance, with tickets delivered electronically to their phone or email. The platform brings together a range of independent transport companies under a single booking process, which allows passengers to plan multi-stop journeys without dealing with each operator separately.

Its customers are mainly leisure and independent travellers, including backpackers, students and visitors who prefer ground transport to short-haul flights. Bookaway supports customers through its website and app, where they can manage bookings, check ticket details and contact support when plans change.

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