85%Would buy again
Compared with my old supplier this is so much better, mostly because I can pay by direct debit and check my usage on my phone without waiting for a letter. Switched a couple of months ago and the transfer went through without any gap in supply. The app is clean and the tariff is cheaper than what I was on. Spot on for what I needed, and I'd happily stay on.
Read moreI'm grateful for the energy I've been supplied with but the switch over took much longer than they said it would. The first thing that stood out was that I was told a week and it turned into nearly three, with several calls to chase it up. Once it was done the billing has been fine, though I'd have appreciated a little more warning about the delay.
Read moreI took the green tariff they offer, mainly because I wanted my electricity to come from renewable sources, and I was pleased to see it priced sensibly alongside the standard options. The bills arrive on time and the statement is laid out clearly, which I appreciate. The paperless option was simple to set up through the account page. I have found the whole arrangement quite satisfactory and would…
Read moreFirst time I've ever had to sign up for energy so I had no idea what to expect. The sign up was quick on the site and the app walked me through the meter reading bit, which I was dreading. The first bill took a few days to show up in my account though, so I was checking it every morning. Otherwise pretty painless.
Switched to their green tariff last spring because I wanted the electric coming from renewables without paying a silly premium for it. The rate per unit is close to the standard one and the monthly direct debit has been spot on every time. Only thing I'd flag is the welcome email went to spam for a fortnight so I nearly missed the account details.
I've been with them for about six years now and it's stayed a reasonable choice. The prices move up and down with the market like everyone else, but the account has never been hard to manage. The app got a redesign last year and it's a bit fiddlier to find the meter reading page than it used to be. Otherwise the bills are clear and the direct debit sorts itself out. I'd stay with them again.
Had the smart meter put in last month and it was done on the day they said, which I wasn't expecting. The in home display works fine and the gas readings sync to the app. Only thing is the engineer left the display on the wrong side of the hall so I had to move it myself. Otherwise the bills match what the meter shows.
Compared with my last supplier this is a lot easier to deal with, mainly because the online account actually shows you what you're paying per unit. The old lot only sent paper bills and you had to ring to find anything out. Here the usage graphs are clear and I can see when the standing charge changes. Price is a touch higher than the cheapest deal around, but I'd rather pay a bit more for a clearer account.
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Shell Broadband is the home broadband and phone arm of Shell Energy, the energy supplier that has supplied gas and electricity to households across the United Kingdom. The service provides fibre and standard broadband packages alongside landline calls, and it is bundled with energy supply for customers who take both from the same company. Customers manage their accounts online or through the app, and the service is aimed at households who want a single provider for their home energy and internet.
The broadband and energy offers are sold directly by the company, with no shop network, so setup and support are handled by phone and online. Shell Broadband is best understood as a secondary product within a wider energy business rather than a standalone internet provider.
