100%Would buy again
I wanted a fixed rate for two years so I could stop worrying about the next price rise, and this was one of the few that offered it without a big upfront fee. The contract summary was clear and nothing has changed since I signed up. Good for planning the household budget.
Read moreHonestly, pretty good. I looked at four or five suppliers and this wasn't the cheapest on paper, but the fixed rate is clear and the bills have matched what I expected. Only niggle is the online chat takes a while to answer at weekends.
Read moreBeen a customer for years and the verdict is simple, I'm glad I stayed. Every renewal letter arrives in good time and they've never tried to pile on extras. The phone team are patient when I need help reading the bill, and my direct debit has never been wrong. A lot of companies could learn from how they treat older customers.
Read moreI wanted a fixed rate for two years so I could stop worrying about the next price rise, and this was one of the few that offered it without a big upfront fee. The contract summary was clear and nothing has changed since I signed up. Good for planning the household budget.
Honestly, pretty good. I looked at four or five suppliers and this wasn't the cheapest on paper, but the fixed rate is clear and the bills have matched what I expected. Only niggle is the online chat takes a while to answer at weekends.
Switched from my old one which took weeks to sort out, this was done in about a fortnight. The only thing is the first bill was estimated and I had to submit a reading to correct it, which was a bit of a faff. Otherwise fine.
Been a customer for years and the verdict is simple, I'm glad I stayed. Every renewal letter arrives in good time and they've never tried to pile on extras. The phone team are patient when I need help reading the bill, and my direct debit has never been wrong. A lot of companies could learn from how they treat older customers.
Needed a new supplier after moving house and this was my first time with them, so I wanted something simple. The sign-up took about fifteen minutes and the welcome email had everything I needed. My first bill was accurate and the direct debit was set up without me having to chase it.
Ordered their broadband and phone bundle last spring and it's been solid. The bill is one payment a month which is what I wanted, and the price is the same as the deal I signed up for. Installation was done by an engineer who was on time and clean about it.
Booked a smart meter install through the site on Monday and the engineer turned up Thursday morning. Took about forty minutes, he explained the in-home display properly and left the place tidy. Booking was quick and I didn't have to ring anyone.
Been with them for years and I'd stay put. Renewal comes round and the new rate is always explained in a letter with plenty of notice. Never had to wait long on the phone and the bills are easy to read.
Compared to my last supplier this was miles quicker to set up. Did the whole thing on my phone during my lunch break, took maybe ten minutes and I got a confirmation straight away. Cheers.
Compared to my old supplier this was way easier to sign up with, took about ten minutes on my phone. Got my account details by email same day and the app shows my usage pretty clearly. Would switch again.
Booked the smart meter install through the site and the engineer came the same week, which surprised me. Took maybe an hour, he was tidy and showed me how the display works. Bills are sorted now and I don't have to think about it.
Cheapest fixed deal I could find for our flat when the old one ended, and it was sorted in one evening on the site. Direct debit set up without me having to ring anyone, the first bill came exactly as quoted and the monthly payment has stayed put so far.
Switched from my old broadband provider and this beats it on speed and price. The router arrived in two days and set up was just plug in and follow the app. Had a couple of minutes of drop out on day one and that was it.
Ordered a new router from the site when my old one packed in, and it turned up the next working day in a plain box. Setup took about ten minutes following the app. Price was the same as their advertised rate so no surprises.
Needed to cut my bills after the price rises and this was the quickest switch I've done. Filled in the form on the way to work and the switch date was confirmed the next morning. No gaps in supply, no fuss.
We needed a cheaper fixed deal after our last one ended and the price jump was scary. Checked a couple of comparison sites and a few suppliers before picking this. The price was fair and it's been steady so far, though the sign-up form asked for the same documents twice which was annoying.
Lead with it being a small niggle: the usage graphs in the app took a few days to update after my first meter reading, so I couldn't see the daily breakdown I wanted. Price is fine and signing up was quick, and once the figures appeared they were accurate.
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Frontera is an energy company that supplies electricity and gas to households and businesses across the United Kingdom. The company sells its energy plans online and through its website, where customers manage their accounts, submit meter readings and review their tariffs. Its customers are mainly domestic households, with a smaller business offering for organisations that need a dedicated account.
Frontera positions itself as a supplier that focuses on straightforward billing and clear tariff terms rather than complex bundled products. Readers looking at its service can read customer reviews on this page to compare experiences with billing, switching and customer support.
