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85%Would buy again

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This score is based on 20 real reviews

Reviews (20)

Needed a sim for my new job

Needed a new sim quick for my new job so I needed the data sorted fast. Signed up on the app and sim came next day. Everything works great and the price is fine. Would do it again.

Ruby F.
1 person found this helpful

better than my old one tbh

Way better than my old network, got two more gigs for the same money. Signal in the flat is better too. Only thing is the app is a bit slow to load when you first open it, but other than that it's sound.

Georgia M.
0 people found this helpful

Good plan and easy to switch to

Mobiles is the best of the sim only providers I have used. Switching over took one phone call and the number moved across the same afternoon with no gap in service. The bill is clear each month and I have had no problems with the network.

Emma D.
1 person found this helpful

Sim turned up a day late

Ordered the sim only plan on the app and the sim said it would arrive by Tuesday but it came Wednesday. Not a big deal but the tracking was a bit vague. Once it was in and activated everything worked straight away. Data is quick enough for streaming in the evenings.

Connor R.
1 person found this helpful

Very happy with my new phone contract

I am very pleased with the service I received from Mobiles. The staff were patient when I asked a great many questions about my existing plan and talked me through the options without any pressure at all. My new handset arrived within three working days and the set up was straightforward. I would happily sign up with them again.

Tracey P.
1 person found this helpful

sim activation was a bit fiddly

The sim card itself arrived in a plain envelope and the price on the plan is decent. Activating it was fiddly though, the instructions on the sheet did not match the steps on the app. Took a couple of phone calls to get it working. Once it was going it has been fine.

Paul F.
3 people found this helpful

Needed a plan for my new phone

I needed a plan to go with my new phone and this was the one I kept coming back to. Compared a few options first and this one had the best balance of price and data for me. The sign up took a few minutes and the sim turned up quickly. A minor thing is the app shows the data left a bit vaguely, but the plan has been solid so far.

Joe W.
1 person found this helpful

Much better than my old network

Compared with my previous network this is much better, with a proper signal in areas where I used to drop calls every day. This was my first time with Mobiles so I was unsure at the start, but the contract was clear and the price has stayed the same. My new handset came in a neat box and was set up for me over the phone. Very happy with the switch.

Michelle E.
2 people found this helpful

Sim swap took longer than the plan itself

The sim only plan itself was simple enough to set up but the number port took nearly a week longer than the app said it would. I had been on sim only deals for years so I knew what to expect from the process, and the customer chat was helpful once I got through to someone. The monthly bill matches what I signed up for, though the data rollover rules are a bit buried in the small print.

Craig H.
3 people found this helpful

Sim came in the post next day

Ordered on my phone during my lunch break and the sim was through the door the following day, which was quicker than I expected. Coverage at work is fine but the app keeps asking me to rate it every time I open it, bit annoying. Otherwise no complaints, data is good and I can top up without hassle.

Thomas R.
2 people found this helpful

much cheaper than the big names

Compared with the big networks I looked at, this works out much cheaper for the same data. As a first time customer I was nervous about switching, but the transfer was simple and the sim arrived promptly. Calls and texts have been clear so far.

Laura N.
1 person found this helpful

The sim only plan with the big data

I went with the sim only plan with the biggest data allowance after comparing three other providers. The price was a bit better than the rest and I have not had any drop outs since switching. Sim arrived the next working day and activating it was easy. A tiny niggle is the app sometimes asks me to log in again.

Jennifer T.
7 people found this helpful

Cheap for what you get

Got a 12 month plan for my husband and me and the monthly cost is lower than what we were paying before. The data is plenty for both of us, we mostly use it on the train and for maps. Signed up on the app in about ten minutes and the SIM was in the post the next day.

Julie O.
6 people found this helpful

needed a reliable plan for the house

I needed a reliable plan for the house phone and my mobile after the old provider kept putting the price up. Speaking to someone on the phone to switch was courteous and they explained the terms plainly. Everything has worked without any interruption since I started. I am pleased with the arrangement.

Kevin W.
1 person found this helpful

been with them for years

Been with them for years now and never had a problem. The bill comes on time, the calls are clear, and when I rang once they sorted it straight away.

Susan B.
0 people found this helpful

Sim only deal sorted in minutes

Got a sim only plan through the app while waiting for the kettle to boil. Took about five minutes to sign up and the new sim turned up next morning. Data is fine, signal's been fine in town and at home. No complaints, did exactly what I needed.

Amit B.
1 person found this helpful

not as cheap as the supermarket deal

Compared with the supermarket network deal I had been looking at, this came in a little dearer each month once the extras were added. The plan itself does what it says and the calls are clear. I did have to wait a few days for someone to answer my query about the bill, but it was sorted in the end. Fair enough for what you get.

Ian C.
2 people found this helpful

Needed a cheap plan for my son

I needed a basic plan for my son who is starting sixth form and keeps going over his old limit. Found one that suited and got it set up on his phone with me over the weekend. Works well so far, he has not run out of data yet which is a relief. Delivery of the sim took two days.

Lauren C.
3 people found this helpful

Good value and the sim worked first time

My sim only plan costs less each month than the big network I was with, and I get more data than I use. Switching over was simple, I had to pop my old number in and wait about an hour. The sim card arrived on the Thursday and the phone picked up the signal straight away. Customer support answered my one question quickly when I rang.

Susan V.
1 person found this helpful

Fine but took a bit to get going

Honestly it's a decent sim only deal and I'd say it's worth a look if you're new to this. I signed up on the site, paid, and then the activation text said I needed to do a verification step that wasn't very clear. It took about three days and two emails before my number actually worked, which was annoying when I needed it for uni. Once it was sorted the data is good and the price is fair.

Megan M.
0 people found this helpful

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About Mobiles

Mobiles is a UK telecom retailer that sells mobile phones, SIM-only deals and contract plans from a range of networks. The company operates primarily online through its website, where customers compare handsets and tariffs before ordering. It also offers phone accessories and trade-in options for customers looking to upgrade their existing devices.

Its customers are mainly individuals and households in the United Kingdom who want to buy or change a mobile phone contract. Mobiles is known for presenting its plans and handset prices in a straightforward way so that customers can compare options directly.

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