89%Would buy again
Compared with the cheap kit I got from a big electronics shop, this is night and day. The shop one kept dropping out and the alarm would chirp for no reason. With this, the sensors are reliable and the control panel is easy to use. I had a question about adding a camera, and the customer team got back to me the same day with options. Install was tidy and the engineer explained everything before…
Read moreThe kit that arrived was not quite what the pictures showed, the control panel was a different style and there was no keypad in the box I was promised. Engineer sorted it on the day but it took a phone call to get the missing part sent out. Not what I expected for the money paid.
Read moreI needed to feel safe in the house after my husband passed, and my son suggested I look into monitored alarms. The sign up was handled with care and the representative was patient when I had questions, which I did have many of. The installer was courteous and showed me how the panel worked before he left. I do feel a good deal safer now, and the monitoring team are always kind when I ring.
Read moreFirst time with a monitored alarm and the sign up was simple enough, they took my details over the phone and the engineer came out inside a week. The only niggle was the app asking me to update twice before the sensors would link up properly, which took the best part of an evening. Otherwise it works and the price is what they quoted.
Compared to the cheap wireless kit we had before, this is a different world. We've been customers for about six years now and the monitoring has never let us down. The engineer who came out to fit the sensors was polite and tidy, and he left the place cleaner than he found it. Only small gripe is the monthly fee has crept up a bit since we signed, which I'd have liked a heads up about.
The engineer who came to fit it was really patient and talked us through the app before he left, which I didn't expect. We'd looked at three companies before picking this one, mainly because the monthly cost was clear from the start. The app took a bit of getting used to but it's fine now, and we get a ping whenever the front door opens.
Bought the video doorbell and a keypad for the side gate through the site. The doorbell came in a box that felt a bit flimsy but nothing was damaged. Engineer fitted both on the same visit, though the keypad was a bit fiddly to line up. App shows the camera feed well and the alerts come through fast.
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Verisure Smart Alarms is the smart home security brand of Verisure, the European monitored alarm and surveillance company, and it sells alarm systems designed for homes that can be managed from a smartphone app. The range centres on a hub, door and window sensors, motion detectors, cameras and smart locks, which customers combine into a system that they install and control themselves. The brand is aimed at homeowners and renters in the United Kingdom who want monitored protection without a long-term engineer-installed contract, and the company sells its products through its website.
Customers can add professional monitoring through a subscription, so that trained operators are alerted when the system is triggered and can contact the household or the emergency services. The company is known for connecting its hardware to app-based alerts and video verification, and its products are supported through online guidance and customer service.
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