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95%Would buy again

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This score is based on 20 real reviews

Reviews (20)

compared three firms and went with these

I got quotes from three firms for a transfer to Gatwick, and this one was the cheapest for a family of four. Booking was simple and the car had space for all the suitcases. Driver was friendly and took a shorter route than the satnav suggested. Good value for what we got.

Claire R.
1 person found this helpful

Needed a reliable way to the airport

My daughter asked me to get to Stansted for a family wedding and I wanted something reliable rather than trusting the trains. I booked a few days ahead and the service was exactly as described. The driver was on time and helped me with the bags. Nothing more to add really.

Graham S.
1 person found this helpful

booked a airport transfer for the first time

Booked a airport transfer to Heathrow for a 6am flight and I was a bit nervous as I'd never used a service like this before. The booking took about two minutes on the site and the confirmation came straight through. The driver was waiting in the arrivals hall with a sign with my name on it, which I didn't expect, and he got me there with plenty of time to check in. Would use them again, no question.

Jonathan L.
1 person found this helpful

better than the local minicab firm

Having used the local minicab firm for years, I was glad to find this a noticeably more organised service. The booking was clear, the car was spotless and the driver waited at the kerb for me without any fuss. I'd happily use them again for trips to the hospital.

Sheila H.
3 people found this helpful

Tried a few firms before this one

Compared with the other firms I tried, these were the most straightforward to book with. I didn't have to ring anyone and the price shown at the start was the price I paid. The driver took us to the hotel without any fuss. I'd happily use them again for a trip into town.

Kirsty K.
3 people found this helpful

Better than the rail replacement bus

Compared with the rail replacement bus, this was a much more comfortable way to get to the hospital. The booking was quick to make on the site and I got a confirmation by email straight away. The car was a bit smaller than I'd hoped for my mobility aid, though the driver managed it. Price was a little above the bus but worth it for the door to door service.

Danielle H.
2 people found this helpful

Good value for a family trip

For the price, this was excellent value for a family of five heading to the airport. Booking was simple and I was sent the details straight away. The car was big enough and there was no extra charge for the suitcases. Nothing to fault.

Anne M.
4 people found this helpful

Needed a lift to my sister's

I needed a lift to my sister's for her birthday lunch, two counties away, and didn't fancy the train with my hip. I've used them for about six years now, and they've never let me down. The car was waiting outside when I came down the path and the driver helped with my bag.

Jacqueline R.
1 person found this helpful

Booked the airport run on my phone

Booked the airport run from the app while waiting for the kettle to boil, took under a minute. Driver was on time and the car was clean. Got to Luton with loads of time. Easy.

Nathan R.
6 people found this helpful

Booked a late night lift on the app

Honestly the best bit was the live map showing the car coming up the road, so I didn't have to stand in the cold wondering. Booked it from the bar queue at about 11, car was there in six minutes and the driver was chill. Got home fine, no complaints at all, would use again

Bradley R.
1 person found this helpful

Needed to get to a funeral

I needed to get to a funeral two hours away and didn't feel up to driving myself. The booking was quick and the confirmation gave me the driver's name. He was patient and waited while I got myself settled. Very grateful for that.

Joan J.
3 people found this helpful

first go was ok but slow to book

This was my first time using them so I wasn't sure what to expect. The booking took a bit longer than I'd have liked because I had to fill in a few details twice. Once I was booked, the car turned up on time and the driver got me to the airport without any problems. Fine for a one-off.

Luke W.
7 people found this helpful

Decent but I paid a bit more

I compared a few options before booking and this was a bit dearer than the cheapest I found. The booking itself was straightforward and the confirmation came through quickly. The car was clean and the driver got us to the terminal on time. The extra cost was not huge, but I did notice it on the receipt.

Liam D.
2 people found this helpful

Driver was very polite, booking a bit slow

The driver was very polite and took the time to explain the route. I did find the booking took longer than I expected, as the page kept reloading. Once confirmed the trip itself was comfortable. The price was reasonable for the distance.

Paul W.
1 person found this helpful

Transfer to the coast was smooth

Booked a transfer to the coast for a weekend away and the car arrived right on the time I'd picked. The booking form asked for my flight number which was handy. The driver was friendly but the car smelt a bit of air freshener, which I didn't love. Otherwise a good experience.

Lauren W.
2 people found this helpful

Pricier than some but reliable

This was pricier than some of the cheaper firms I looked at, but I went for reliability. The booking was quick and the confirmation came through right away. The driver was waiting at arrivals and we got home without any delay. The extra cost felt justified this time.

Bethany R.
5 people found this helpful

Confirmation email came late

The confirmation email took nearly an hour to arrive, which made me a bit anxious about whether the booking had gone through. I did ring them and they were polite and sorted it quickly. Once the car came the transfer was fine.

Carol M.
2 people found this helpful

Driver texted me before pickup

The driver texting me ten minutes before pickup to say he was outside is the bit that stood out. Booked it last night on my phone, took about a minute. Car was spotless and the ride to the venue was smooth. Got there early which was nice. Would book again.

Chloe D.
3 people found this helpful

Needed a lift to the station

Needed a lift to the station for an early train after my car went in for repairs. Been using them for years for this kind of thing. Always on time, always clean car.

Paul G.
1 person found this helpful

Better than the usual minicab

Having used local minicabs for years, this was a noticeably more organised service. The booking gave me a fixed price and the car turned up as promised. The driver knew the quickest route into the city centre without being told. Would choose them over a minicab again.

Mark W.
0 people found this helpful

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About Shuttle Direct

Shuttle Direct is a UK company that provides passenger transfers, operating airport and point-to-point shuttle services for individuals and groups. Its online booking platform allows customers to reserve journeys in advance, with fares quoted before payment. The business is known for its focus on reliable pick-up and drop-off arrangements for travellers heading to and from airports and other destinations.

Customers include holidaymakers, business travellers and companies arranging transport for staff or visiting groups. The service is delivered through a network of licensed drivers and vehicles, and bookings are managed through the company's website.

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