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95%Would buy again

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This score is based on 20 real reviews

Reviews (20)

compared three firms and went with these

I got quotes from three firms for a transfer to Gatwick, and this one was the cheapest for a family of four. Booking was simple and the car had space for all the suitcases. Driver was friendly and took a shorter route than the satnav suggested. Good value for what we got.

Claire R.
1 person found this helpful

Needed a reliable way to the airport

My daughter asked me to get to Stansted for a family wedding and I wanted something reliable rather than trusting the trains. I booked a few days ahead and the service was exactly as described. The driver was on time and helped me with the bags. Nothing more to add really.

Graham S.
1 person found this helpful

booked a airport transfer for the first time

Booked a airport transfer to Heathrow for a 6am flight and I was a bit nervous as I'd never used a service like this before. The booking took about two minutes on the site and the confirmation came straight through. The driver was waiting in the arrivals hall with a sign with my name on it, which I didn't expect, and he got me there with plenty of time to check in. Would use them again, no question.

Jonathan L.
1 person found this helpful

better than the local minicab firm

Having used the local minicab firm for years, I was glad to find this a noticeably more organised service. The booking was clear, the car was spotless and the driver waited at the kerb for me without any fuss. I'd happily use them again for trips to the hospital.

Sheila H.
2 people found this helpful

Tried a few firms before this one

Compared with the other firms I tried, these were the most straightforward to book with. I didn't have to ring anyone and the price shown at the start was the price I paid. The driver took us to the hotel without any fuss. I'd happily use them again for a trip into town.

Kirsty K.
3 people found this helpful

Good value for a family trip

For the price, this was excellent value for a family of five heading to the airport. Booking was simple and I was sent the details straight away. The car was big enough and there was no extra charge for the suitcases. Nothing to fault.

Anne M.
3 people found this helpful

Needed a lift to my sister's

I needed a lift to my sister's for her birthday lunch, two counties away, and didn't fancy the train with my hip. I've used them for about six years now, and they've never let me down. The car was waiting outside when I came down the path and the driver helped with my bag.

Jacqueline R.
1 person found this helpful

Booked the airport run on my phone

Booked the airport run from the app while waiting for the kettle to boil, took under a minute. Driver was on time and the car was clean. Got to Luton with loads of time. Easy.

Nathan R.
6 people found this helpful

Booked a late night lift on the app

Honestly the best bit was the live map showing the car coming up the road, so I didn't have to stand in the cold wondering. Booked it from the bar queue at about 11, car was there in six minutes and the driver was chill. Got home fine, no complaints at all, would use again

Bradley R.
1 person found this helpful

Needed to get to a funeral

I needed to get to a funeral two hours away and didn't feel up to driving myself. The booking was quick and the confirmation gave me the driver's name. He was patient and waited while I got myself settled. Very grateful for that.

Joan J.
3 people found this helpful

Driver texted me before pickup

The driver texting me ten minutes before pickup to say he was outside is the bit that stood out. Booked it last night on my phone, took about a minute. Car was spotless and the ride to the venue was smooth. Got there early which was nice. Would book again.

Chloe D.
3 people found this helpful

Needed a lift to the station

Needed a lift to the station for an early train after my car went in for repairs. Been using them for years for this kind of thing. Always on time, always clean car.

Paul G.
1 person found this helpful

Better than the usual minicab

Having used local minicabs for years, this was a noticeably more organised service. The booking gave me a fixed price and the car turned up as promised. The driver knew the quickest route into the city centre without being told. Would choose them over a minicab again.

Mark W.
0 people found this helpful

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About Shuttle Direct

Shuttle Direct is a UK company that provides passenger transfers, operating airport and point-to-point shuttle services for individuals and groups. Its online booking platform allows customers to reserve journeys in advance, with fares quoted before payment. The business is known for its focus on reliable pick-up and drop-off arrangements for travellers heading to and from airports and other destinations.

Customers include holidaymakers, business travellers and companies arranging transport for staff or visiting groups. The service is delivered through a network of licensed drivers and vehicles, and bookings are managed through the company's website.

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