JustAnswer

Bought a single question about getting my deposit back from a landlord and the answer was practical and clear. The expert named the right scheme and told me exactly what evidence to gather. Cheap enough that I didn't think twice about it.

Compared with ringing around for a solicitor's free call that never seems to get to the point, this is quicker and gets me the answer I want. I've used it on a few occasions now for questions about wills and small claims. Signing up is quick and the answers are usually back the same day, so I've had no reason to go elsewhere.

I was most pleased by how the expert set out the steps for applying for probate, which I found daunting. The explanation was clear and sensibly ordered. I'd recommend it to anyone who wants a straight answer without the jargon.

Typing this on my phone quickly, I needed to know if I could cancel a loan agreement within the cooling off period. The answer came through fairly quickly and explained the deadline clearly. The app itself is a bit fiddly to find things in, and it took me a few minutes to find where the reply had landed, but the advice was right.

Needed someone to look over a mobile phone contract before I signed. Paid for one question and got a clear answer on the cancellation terms. Good value for what it was.

The site gives you a proper answer on tax questions without needing to book an accountant. I had a question about claiming expenses as a self employed cleaner and the expert went through what counts, what doesn't, and what records to keep. The reply came back fast, the price was sensible for one question, and I came away knowing what to do. Good value for a small job like mine.

The detail that got me was how fast the reply came back, like under half an hour. Answer was decent, about my car finance agreement. Only thing is the answer was a bit shorter than I'd have liked so I had to ask a follow up.

I needed help appealing a parking fine and didn't fancy paying a solicitor several hundred quid. The expert answer covered the grounds for appeal and the wording to use, which was helpful. The price was a bit higher than I'd hoped for a single question, and the reply came in slower than the other site I tried, but the advice was sound and I got the appeal done.

Bought a single expert question about how my state pension would be affected by part time work, and the answer explained the rules plainly. I've been a customer for a good few years now and have always found the service reliable. The reply arrived the same day and I was able to make my decision with confidence.

What struck me most was how quickly the reply arrived after I posted my question about a pension tax query. It was clear, courteous and easy to follow. I found the whole thing very straightforward.

I'd tried two other sites before this one and this felt more like a normal chat than a form. The answer to my question about a faulty washing machine warranty was useful but it took nearly two days to come back, which was longer than I expected. Price was about the same as the others so it didn't really stand out there.

I was after an answer about notice periods and whether my employer could change my contract. The expert knew employment law well and quoted the relevant rules without waffling. I'd used a similar service for a landlord query before and this was just as thorough.

Compared it to just scrolling forums and honestly this was miles better. Asked about my car warning light, got a proper answer from someone who actually knew cars. Signed up in like two mins. Would use again no question.

Paid for a single expert question about whether my landlord could keep the whole of a deposit for carpet cleaning, and the price per question was the bit I liked most, since I only needed the one answer and not a monthly plan. The reply came back with the actual section of the tenancy rules it relied on, which saved me digging through it myself. Would use again for something similar.

I bought a single expert question about a boiler pressure fault and the answer was spot on. The expert pointed out the pressure relief valve and explained the bleed procedure step by step, which saved me a call out. The only niggle was that the answer took a little longer than I expected to arrive, around forty minutes, but once it came through it was clear and practical.

The verdict is simple, I'd say they're still worth the money after all these years. I've been using the site for legal and tax questions since well before the app was around and the quality has stayed good. Signing up has always been quick and the answers still come back the same day, which is what I need when a letter arrives with a deadline on it. Never had a bad experience with them.

Honestly it's good value for a quick check on a freelance contract. I asked about late payment terms and got a straight answer with the relevant clause explained. Would use again for something similar.

Compared with posting on a forum and waiting for random opinions, this gave me a proper answer from someone who knew the employment rules. I asked about redundancy pay and the expert explained the statutory minimum and what to check in my contract. It was clear and I felt I could act on it straight away.

Honestly this is the best way I have found to get a proper answer quickly without paying a solicitor's hourly rate. I had a question about a tenancy deposit dispute and the expert came back within the hour with a clear explanation, the relevant section of the law, and what I could realistically do next. They knew their stuff properly and didn't just cut and paste a generic reply.

I needed a quick answer about my visa paperwork and couldn't justify a consultation fee for something so specific. Paid for one question and got a clear, sensible reply the same day. For what you get it's good value and I'd happily use it again.