IT-Nation

Compared with the usual big names, the quotes here were clearer about what was included and nothing popped up later. I work in network security so I was picky about the setup and the engineer knew his stuff properly. Documentation afterwards was thorough and I've already passed the details on to a colleague.

Booked a laptop fix through the site on a Sunday night, the slot showed up straight away and I picked the Monday. Turned up at the agreed time and they had my laptop back to me by the afternoon with the battery sorted. Really easy, no faff at all.

Compared with the other firm we used, this one is far quicker to get a booking in. Been using them for a few years now. Staff are polite and nothing has gone wrong yet.

Their engineer came out again last week and sorted the printer link on my computer that had been playing up. Been using them since the office days and the team still remembers how I like things done. Very pleased with them as always.

Honestly they're the best I've used for managing our backups and I've been with them since we set up the shop. Renewal is quick and the reminders come in good time. Would not go anywhere else.

I went with the monthly support plan after looking at a few others, and this one had the clearest terms. The response times they promise are the ones I've actually seen. My only real thought is I wish the portal had a bit more on it, but for the price it's fine.

I bought the cloud storage plan after comparing two others and this one came out cheapest for the space. Moving my files across took a while but support walked me through it on a call. Happy with it so far.

Honestly one of the best services I've used, booked my dad's visit in two taps and the person arrived early. Sorted everything out and didn't rush us. Already booked the next one.

Have used these for the garden maintenance for about eight years now. They turn up on the day, leave everything tidy and the invoice matches the quote every single time. Would not change them.

Went for the annual plan rather than paying monthly, which works out cheaper if you're going to use it all year anyway. Signing up took about five minutes and the support team answered my one question the same day. Good value for what you get, and I've not had any reason to complain so far.

We needed someone to sort out our office network after the old setup kept dropping out every afternoon. I've used them for about six years now and they've always turned up when they said they would. The visit was a bit later than I'd have liked this time but the fix has held.

Compared to the other place I'd looked at, the sign up here was a lot quicker, took maybe ten minutes on my phone. The first booking went fine but the confirmation email took a while to come through and I had to check my spam folder before I found it. Nothing major, just not as smooth as I'd hoped for a first go.

Needed to get our office files backed up before the new laptops arrived. Booked it on my phone in about two minutes and the tech came in the next day. Everything was working by lunch.

Looked at three other firms before choosing these and I wish I'd gone with one of the others. The quote changed once the engineer got here and the final bill was well over what I'd been told. The work itself was fine but the surprise on the invoice left a bad taste.

Needed my small business site moved over before the old host shut down. Cost was sensible and they did the whole migration without me lifting a finger. Good value and the site has been up every day since.

I needed someone to look at my laptop before a deadline and the price for the rush option looked okay. The first appointment got moved by a day which was annoying but they were good about it. Work is back on track now and it cost less than I feared.

I did find the booking for my home computer visit very straightforward, and the engineer who came was courteous and knew what he was doing. The only small niggle was that the invoice took a few days to arrive by email, which I did chase up. Otherwise I have no real complaints and I'd happily use them again.

The live chat is the bit I noticed first, you get a real person straight away and not a bot going round in circles. Booked a repair for my phone and they came the next morning. Only thing is the price was a tad higher than the place down the road, but I'd rather pay a bit extra for it being easy.

Compared with my previous provider, I found the account set up here rather more involved than I would have liked. The staff were patient on the phone and explained the options clearly, though I did have to call back twice. It's not a complaint exactly, just a bit of a faff at the start that I wasn't expecting.

Signed up while waiting for the kettle, the form asked for less than I expected and the verification came through in about two minutes. Had a question about the IT support hours and got an answer from the chat before I'd finished my tea. Haven't needed anything else yet but the first bit was painless.