85%Would buy again
Compared with the usual big names, the quotes here were clearer about what was included and nothing popped up later. I work in network security so I was picky about the setup and the engineer knew his stuff properly. Documentation afterwards was thorough and I've already passed the details on to a colleague.
Read moreLooked at three other firms before choosing these and I wish I'd gone with one of the others. The quote changed once the engineer got here and the final bill was well over what I'd been told. The work itself was fine but the surprise on the invoice left a bad taste.
Read moreCompared to the other place I'd looked at, the sign up here was a lot quicker, took maybe ten minutes on my phone. The first booking went fine but the confirmation email took a while to come through and I had to check my spam folder before I found it. Nothing major, just not as smooth as I'd hoped for a first go.
Read moreWe needed someone to sort out our office network after the old setup kept dropping out every afternoon. I've used them for about six years now and they've always turned up when they said they would. The visit was a bit later than I'd have liked this time but the fix has held.
I needed someone to look at my laptop before a deadline and the price for the rush option looked okay. The first appointment got moved by a day which was annoying but they were good about it. Work is back on track now and it cost less than I feared.
I did find the booking for my home computer visit very straightforward, and the engineer who came was courteous and knew what he was doing. The only small niggle was that the invoice took a few days to arrive by email, which I did chase up. Otherwise I have no real complaints and I'd happily use them again.
The live chat is the bit I noticed first, you get a real person straight away and not a bot going round in circles. Booked a repair for my phone and they came the next morning. Only thing is the price was a tad higher than the place down the road, but I'd rather pay a bit extra for it being easy.
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