The Independent Pharmacy

I needed a regular prescription sorted after I moved house and my old surgery hadn't transferred the paperwork. The pharmacist reviewed my request the same morning and asked a couple of sensible questions about my dose. Everything arrived on the day they said it would, and the packaging on the tablets was clearly labelled. Would happily use them again.

Repeat orders on this are exactly what I wanted, I've been ordering from them for a couple of years and the process has barely changed. The consultation on the call was thorough without being long. Deliveries have always arrived when they said they would.

My first order went through without any drama, which I wasn't sure it would. The ID check at the start took a day to clear, so I was a bit impatient, but the pharmacist messaged me to say all was fine. Packed well and turned up on time. Only small thing is the site could show the total before you pay.

I needed a prescription sorted fast after my GP surgery was fully booked for two weeks. The consultation was done the same day and I could see exactly what was being sent and when. Only niggle was the delivery window was broad, so I had to wait in for most of the morning.

Ordered my pill refill through the app and it was done in about two minutes, just on the bus. The pharmacist called to check my details before it went out, which was fine. Delivery was next day, all good.

Compared with the supermarket pharmacy down the road this is a little dearer for the same packs, but I value not having to leave the house with my back the way it is. The ordering was simple enough and the pharmacist was courteous. The delivery came a day later than promised, which I did mention.

The reminder email for my repeat order arrived the week before I ran out, which saved me a panic. Ordering took under a minute once I was logged in. Simple.

Compared with queuing at my old high street chemist, this is far more convenient for someone with my mobility. The prescription was ready when they said it would be, and the pharmacist was happy to answer my questions over the phone. I've been very pleased so far.

I bought my first prescription through the site and the account setup took a good while, mainly because I had to upload my ID and wait for it to be checked. Once that was sorted the medication arrived in a few days. It was all fine in the end, but I did find the process a bit slow and fiddly for someone not used to online forms.

Honestly does what I needed it to, signing up took about five minutes and I was booked in for a call the next day. Had to re-enter my details twice because the form timed out, which was a pain, but nothing major. Would use again.

Way easier than trekking to the chemist on my lunch break and sitting in the queue. Booked the consultation on my phone and the order arrived the next day. Friendly on the call, no fuss.

What got me was that the price per month works out lower than my old chemist once you add in the bus fare I was paying. The auto reorder means I don't pay for extras I don't need. Delivery came in two days and the pack was complete, nothing missing from the order. Good value for what it is.

I needed a reliable way of getting my wife's medication sorted while I'm caring for her full time, and this has taken a big weight off. The pharmacist took the time to go through the changes with us on the phone and the prescriptions arrived well ahead of when we'd run out. I appreciate the careful, unhurried approach.

I would say this is an excellent way to manage my regular prescriptions. The reminder arrived a few days before I needed to reorder, which I appreciated, and the pharmacist was happy to answer my questions about a change to my dose. I have found the whole arrangement straightforward and dependable, and I shall certainly carry on with it.

I've been a customer for a few years and needed to ask about a change to my tablets after my GP altered the dose. Sent a message through the site and it took three days to get a reply, which left me without my usual medication for longer than I'd like. When it did arrive the delivery was late too. Not what I've come to expect.

Compared with my usual chemist this one is a bit more expensive for the same tablets, though the convenience of a repeat service makes up some of the difference. The ordering was straightforward and the pharmacist was polite on the phone. Delivery came as promised. Slightly pricier than I'd like.

Booked an online consultation for a repeat prescription and got a call back within the hour. The doctor was lovely and didn't make me feel rushed, and the prescription went to my local chemist the same afternoon. Easy, just wish the app loaded a bit quicker on my phone.

Thoroughly sensible approach to repeat meds, the reminders and the auto-reorder are all set up well. The consultation questions are a bit repetitive when you're already known to them, which is a small thing. The pharmacist who handled my order picked up on a dose query straight away. Works for me.