94%Would buy again
I needed a regular prescription sorted after I moved house and my old surgery hadn't transferred the paperwork. The pharmacist reviewed my request the same morning and asked a couple of sensible questions about my dose. Everything arrived on the day they said it would, and the packaging on the tablets was clearly labelled. Would happily use them again.
Read moreI've been a customer for a few years and needed to ask about a change to my tablets after my GP altered the dose. Sent a message through the site and it took three days to get a reply, which left me without my usual medication for longer than I'd like. When it did arrive the delivery was late too. Not what I've come to expect.
Read moreI would say this is an excellent way to manage my regular prescriptions. The reminder arrived a few days before I needed to reorder, which I appreciated, and the pharmacist was happy to answer my questions about a change to my dose. I have found the whole arrangement straightforward and dependable, and I shall certainly carry on with it.
Read moreI needed a regular prescription sorted after I moved house and my old surgery hadn't transferred the paperwork. The pharmacist reviewed my request the same morning and asked a couple of sensible questions about my dose. Everything arrived on the day they said it would, and the packaging on the tablets was clearly labelled. Would happily use them again.
Repeat orders on this are exactly what I wanted, I've been ordering from them for a couple of years and the process has barely changed. The consultation on the call was thorough without being long. Deliveries have always arrived when they said they would.
Ordered my pill refill through the app and it was done in about two minutes, just on the bus. The pharmacist called to check my details before it went out, which was fine. Delivery was next day, all good.
The reminder email for my repeat order arrived the week before I ran out, which saved me a panic. Ordering took under a minute once I was logged in. Simple.
Compared with queuing at my old high street chemist, this is far more convenient for someone with my mobility. The prescription was ready when they said it would be, and the pharmacist was happy to answer my questions over the phone. I've been very pleased so far.
Way easier than trekking to the chemist on my lunch break and sitting in the queue. Booked the consultation on my phone and the order arrived the next day. Friendly on the call, no fuss.
What got me was that the price per month works out lower than my old chemist once you add in the bus fare I was paying. The auto reorder means I don't pay for extras I don't need. Delivery came in two days and the pack was complete, nothing missing from the order. Good value for what it is.
I needed a reliable way of getting my wife's medication sorted while I'm caring for her full time, and this has taken a big weight off. The pharmacist took the time to go through the changes with us on the phone and the prescriptions arrived well ahead of when we'd run out. I appreciate the careful, unhurried approach.
I would say this is an excellent way to manage my regular prescriptions. The reminder arrived a few days before I needed to reorder, which I appreciated, and the pharmacist was happy to answer my questions about a change to my dose. I have found the whole arrangement straightforward and dependable, and I shall certainly carry on with it.
Booked an online consultation for a repeat prescription and got a call back within the hour. The doctor was lovely and didn't make me feel rushed, and the prescription went to my local chemist the same afternoon. Easy, just wish the app loaded a bit quicker on my phone.
Share your own experience to help other customers. Your review is published under your name.
The Independent Pharmacy is an online pharmacy based in the United Kingdom that supplies prescription and over-the-counter medicines alongside health and wellbeing products. The service allows customers to order treatments for common conditions after completing an online consultation with a registered clinician. Orders are dispatched from a regulated pharmacy and delivered directly to the customer's address.
The business is aimed at adults who prefer to manage routine health needs, repeat prescriptions and minor ailments without visiting a high street branch. Its website sets out the process for each service and explains how customers can check eligibility before placing an order.
