Geek Alliance

I'd go with them again, the service was clear from start to finish. The booking was simple and the team turned up when they said they would. Nothing to complain about.

Compared with the firm I used before, these are a whole different experience, because the old lot kept losing my paperwork and I'd be on hold for ages. Here I have a named contact and things actually get sorted. I've been a customer for years and have never had cause to complain.

I bought the mid tier annual cover for my van and the sign up took about ten minutes on the site. I've used it for two claims since, one for a cracked windscreen and one for a battery. Both were handled quickly and the claims handler explained exactly what was covered and what wasn't, which I appreciated since I'd read a lot of rubbish about policy small print elsewhere.

I needed somewhere to sort my dress for a wedding at short notice and found these on a Sunday night. Booked it in about five minutes on my phone and they were quick to confirm. The whole thing was super easy and I didn't have to chase anyone for a reply at all.

I signed up for the first time and needed a claim done after a flood in the kitchen. Getting the claim accepted took over three weeks, with several requests for the same documents. I was clearly disappointed by how long it dragged on, though they did eventually pay out.

I have been a customer with them for about six years now and the renewal reminders always come in good time so I never forget. The account page is easy to log into and the team on the phone have always known my details without me having to explain everything again. Last year they sorted a change of address in one call, which saved me a lot of faff with the post and emails.

Compared with the company I was with before, these are cheaper for what you get, and I've been a customer for about four years. The renewal reminder could come a bit earlier, which I'd like. Support has always been helpful when I've needed it.

Applied for a personal loan through the site and the affordability checks were pretty thorough, which I actually liked. Approval came back the same day and the money hit my account the next working morning. Repayments come out on the date they say and the statements are easy to read.

I got quotes from three providers and this one came out cheapest, with a slightly better package than the next. Compared to the rest it was simpler to set up and the paperwork came through within a day. Happy with the choice.

Signed up through the site and it was pretty quick. Had a couple of emails asking me to confirm things twice but the set up itself was fine. Would use again, not bad.

I looked at about three other firms before going with them, mostly on price and what was covered. The price was a bit higher than the cheapest I found but the cover looked more complete. Getting my policy set up took longer than I expected because they asked for a few documents I had to dig out. Once it was done it was fine, just not the quick process I was hoping for.

I arranged the annual cover for my car through their website last spring. The process was clear and I was glad of the written summary at the end. I would happily use them again.

Needed some cash fast for a car repair so I applied on my phone during a break at work. The approval came through the same day and the money landed in my account the next morning. Repayments are set up automatically which is handy, and I haven't had any issues.

Took out a yearly plan for my bits and bobs and the monthly cost is lower than I was paying elsewhere. Nothing extra gets added at the end, which is what I wanted. Their support replied to my one question within the hour.

Honestly they are a bit dearer than the comparison sites, but I picked them because the reviews on the independent sites were consistently better and the service has backed that up. Booking was fine and the appointment came through on time. The only niggle was the confirmation email landing in my spam folder for a day.

Compared with going through my bank, arranging this through them was a much gentler process, and I was not left feeling confused at any stage. The adviser took the time to go through the options with me properly. I have recommended them to my sister already.

Booked my slot through the app on the bus and it only took a couple of minutes, which is ideal. The confirmation came through straight away. The one thing I'd change is the reminder came a bit late so I had to check the app again to make sure I hadn't missed anything, but it was fine in the end.

I needed help with the paperwork after my husband passed, and a friend suggested I contact them. The person I spoke to was patient and kind, and explained each step without rushing me. Everything was completed in good time, and I'm grateful for the care they showed.

They are the cheapest option I found once I'd added up the fees everywhere else, and there were no surprise charges at the end. The sign up was quick and the account is easy to check. For the money it's a sensible choice.

Used the app to book a slot and it took about two minutes, which was great when I'm rushing between meetings. The only thing was the reminder came through late so I nearly missed it. Otherwise it was smooth and the person who turned up knew what they were doing.