95%Would buy again
Compared it to the other claims site I'd looked at and this was way quicker, like I put the flight details in and they came back within a day. Didn't have to ring anyone which was a relief tbh. The money landed in my account a few days later and that was that. Would use again if another flight goes wrong, no complaints really.
Read moreThe form asked me for my flight number and booking reference twice on different pages, which was the first thing that annoyed me. It was my first time claiming so I didn't know if I'd done something wrong. Once I got through it the claim moved along okay, but I did have to wait a couple of weeks for a reply to my first email.
Read moreWhat I noticed first was how clearly they showed the percentage they'd keep before I signed up, which I liked as I'd been burned by hidden fees with another company. The claim for my cancelled flight to Nice took a while to be approved, around five weeks, and I had to upload my boarding pass twice because the first photo was blurry. Once that was sorted the money arrived in my account and the…
Read moreI used the app to track my claim for a delayed flight to Crete. Checking the status there saved me emailing, which I liked. The one thing that was a bit fiddly was logging back in each time, the password reset took two goes. Compensation arrived fine though, so no real complaint.
Compared them to a couple of other firms and this was the cheapest cut. Sign up took a few minutes. The payout took a little longer than I'd like, but the amount was right.
What I noticed first was how clearly they showed the percentage they'd keep before I signed up, which I liked as I'd been burned by hidden fees with another company. The claim for my cancelled flight to Nice took a while to be approved, around five weeks, and I had to upload my boarding pass twice because the first photo was blurry. Once that was sorted the money arrived in my account and the amount was what they'd quoted.
Would use them again for a flight claim. I looked at two other firms and this one charged a fair cut for what they did. The only small thing was the email updates arrived in batches rather than as each step happened. Money turned up in the end.
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Flightright is a UK-based service that helps travellers claim compensation when a flight is delayed, cancelled or overbooked. The company pursues claims under the UK and EU passenger rights rules on behalf of customers, handling the paperwork with airlines so that travellers do not have to. Customers submit their flight details online, and the service checks whether the trip qualifies before taking the claim forward.
The business works largely online, with claims managed through its website and communicated by email and phone. It is known for charging a fee only when compensation is successfully paid out, so customers pay nothing if a claim is unsuccessful.
