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89%Would buy again

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This score is based on 19 real reviews

Reviews (19)

Works but not the cheapest

Got the loan to clear a credit card balance. Application was fine and the money came through in good time. I did think the total cost was on the high side compared with a couple of other places I'd priced up, so I'd check the figures carefully.

Daniel B.
1 person found this helpful

Clear and sensible loan

I'm pleased to say the loan process was very clear from start to finish. The information about interest and total repayment was set out plainly, which I appreciated. My money arrived promptly, and the monthly statements have been reliable since.

Lynne H.
1 person found this helpful

Sorted in an afternoon

Really happy with how this went, would go with them again no bother. Applied at lunch, approved by three, money in the account the next morning. Nothing to chase, the app shows what's due and when.

Luke M.
1 person found this helpful

Been a customer for years

I started using this company when they first came along and I've borrowed from them three times since. What keeps me coming back is that they haven't changed how they treat customers. Repayments come out on the right date and the statements are clear.

Janet O.
1 person found this helpful

mostly fine, slow to reply

The first thing I noticed was the repayment schedule shown right on the sign up page, which helped. Applying was simple and approval came quick. The only annoying bit was when I had a question about an early payment it took them two days to reply by email. Money arrived fine though.

Rebecca K.
3 people found this helpful

switched from my bank for a loan

Compared with going through my bank, which wanted a branch visit and about a week, this was done in one evening on my laptop. I was approved the same day and the money landed in my account the next morning. Repayments come out on the date I picked, so no more juggling the dates. Would use them again for a short loan without thinking twice.

Chloe B.
2 people found this helpful

quick top up loan

Took out a small loan to cover my rent gap. Applied on the app while waiting for the bus and it was in my account before I got to work.

Isabelle E.
5 people found this helpful

Needed it for the boiler

Our old boiler packed up in January so we needed some money quickly to get it replaced. I've been borrowing from them on and off for about six years now. The process is much the same as it was, which is exactly what I want at my age.

Lynne J.
0 people found this helpful

Better terms than the high street

Compared with the high street lenders I checked, the terms here were noticeably better and the process was far less bother. I used their online calculator to work out the monthly figure before applying. The money came through without any fuss.

Steven J.
1 person found this helpful

Went with them after comparing

The interest rate was the deciding factor after I compared a few lenders. The fees section on the page was easier to follow than most. Happy so far with how it's working out.

Sanjay T.
4 people found this helpful

Cheaper than my old lender

Compared to my old lender this was a bit cheaper on the monthly figure, which is why I switched. Application was easy enough and I got a decision within the hour. The one thing that annoyed me was the customer chat, which took nearly two days to get back to me about a payment date query.

Hannah S.
4 people found this helpful

Sensible rates for a small loan

I've taken out a few personal loans over the years so I knew what to look for. Their rate is fair for the amount and the terms are laid out clearly. The only small niggle is that the early repayment option is buried a few screens into the app.

Daniel C.
0 people found this helpful

The repayment calculator sold me

The repayment calculator on the site was what made me pick them over the three others I looked at. You can see exactly what you'll pay each month before you commit. The rest of the process was pretty painless and the money came through quickly.

Nathan R.
4 people found this helpful

a fair service with a slow patch

I needed the loan to cover some unexpected car repairs, and I'll say the application itself was straightforward enough. The funds reached my account within a working day, which I appreciated. However, when I asked for a copy of my payment history for my own records, I had to wait nearly a week for a reply, and I did have to chase it twice. It was resolved in the end, but it was not as prompt as I'd hoped.

Rebecca M.
3 people found this helpful

Faster than my bank

Way quicker than going through my bank, which took about a week last time. Filled in the form in the app on the tube and got approved before I'd got off. Paid into my account the same day.

Katie C.
1 person found this helpful

good for a quick loan

Would use them again for a short loan, no question. Applied on a Sunday evening and had a decision by Monday lunchtime, which was quicker than I expected. The repayment schedule is clear in the app. My only gripe is the setup for direct debit took a couple of goes because the bank check kept timing out, but they sorted it when I rang.

Nathan O.
1 person found this helpful

the top up option

Took the option to top up my existing loan rather than starting a new one. Took a few minutes and the extra money arrived the next working day. Only thing is the email confirmation came through a bit late.

James G.
0 people found this helpful

Quick to apply and easy to read

Applied through the site when I needed cash for a deposit on a flat. The form asked for my payslips but I'd already uploaded them, so I had to do that bit twice. Funds reached my account the following morning and the repayment breakdown was easy to follow.

Simran S.
1 person found this helpful

Super easy to use

got a loan for my uni stuff and the whole thing was done on my phone. the app is dead simple and i could see my repayments straight away. money came through fast.

Chloe P.
2 people found this helpful

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About Bright Brain

com presents its offering to customers seeking support in its area of work. The company's core focus centres on the services it provides directly to clients, and visitors can find details of what is available through its online channels. Customers reach the business primarily through its website, where enquiries and service information are set out for those considering working with it.

Bright Brain's reputation rests on the quality of its service delivery and the way it communicates with the people it works with. Readers interested in the company can read reviews from past customers and add their own experiences to help others make an informed choice.

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