89%Would buy again
Compared with going through my bank, which wanted a branch visit and about a week, this was done in one evening on my laptop. I was approved the same day and the money landed in my account the next morning. Repayments come out on the date I picked, so no more juggling the dates. Would use them again for a short loan without thinking twice.
Read moreGot the loan to clear a credit card balance. Application was fine and the money came through in good time. I did think the total cost was on the high side compared with a couple of other places I'd priced up, so I'd check the figures carefully.
Read moreI needed the loan to cover some unexpected car repairs, and I'll say the application itself was straightforward enough. The funds reached my account within a working day, which I appreciated. However, when I asked for a copy of my payment history for my own records, I had to wait nearly a week for a reply, and I did have to chase it twice. It was resolved in the end, but it was not as prompt as…
Read moreThe first thing I noticed was the repayment schedule shown right on the sign up page, which helped. Applying was simple and approval came quick. The only annoying bit was when I had a question about an early payment it took them two days to reply by email. Money arrived fine though.
Compared to my old lender this was a bit cheaper on the monthly figure, which is why I switched. Application was easy enough and I got a decision within the hour. The one thing that annoyed me was the customer chat, which took nearly two days to get back to me about a payment date query.
I've taken out a few personal loans over the years so I knew what to look for. Their rate is fair for the amount and the terms are laid out clearly. The only small niggle is that the early repayment option is buried a few screens into the app.
Would use them again for a short loan, no question. Applied on a Sunday evening and had a decision by Monday lunchtime, which was quicker than I expected. The repayment schedule is clear in the app. My only gripe is the setup for direct debit took a couple of goes because the bank check kept timing out, but they sorted it when I rang.
Took the option to top up my existing loan rather than starting a new one. Took a few minutes and the extra money arrived the next working day. Only thing is the email confirmation came through a bit late.
Applied through the site when I needed cash for a deposit on a flat. The form asked for my payslips but I'd already uploaded them, so I had to do that bit twice. Funds reached my account the following morning and the repayment breakdown was easy to follow.
Share your own experience to help other customers. Your review is published under your name.
com presents its offering to customers seeking support in its area of work. The company's core focus centres on the services it provides directly to clients, and visitors can find details of what is available through its online channels. Customers reach the business primarily through its website, where enquiries and service information are set out for those considering working with it.
Bright Brain's reputation rests on the quality of its service delivery and the way it communicates with the people it works with. Readers interested in the company can read reviews from past customers and add their own experiences to help others make an informed choice.
