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100%Would buy again

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This score is based on 20 real reviews

Reviews (20)

sorted every time

Been using them for years for trips to the coast and the airport. Prices haven't crept up much and the drivers are always on time. Booking has got easier on the site over the years. Still the first place I look.

David L.
1 person found this helpful

Cheaper than the airport

Booked a transfer from Gatwick to Brighton for a fraction of what the taxi firms were quoting, and the driver was waiting when we landed. Pricing was clear on the page before paying, no surprise extras added at the end. Would use again for the next family trip.

Chloe P.
1 person found this helpful

needed a reliable school run

I needed someone reliable for the airport run when my husband was working abroad and I had the kids. Setting it up took only a few minutes and I was sent the driver details the night before. The car was there with a child seat already fitted, which saved a lot of worry. Every trip since has been just as dependable.

Samantha C.
2 people found this helpful

good value for the money

Good value for the money, the fare to Stansted was a good bit under what the black cabs wanted and the driver was on time. Booking took a minute on the site, nothing to complain about really.

Pauline O.
0 people found this helpful

not as cheap as the bus but easier

I first compared them with the coach, which was a bit cheaper on paper, but the coach would have meant two changes with a toddler. Welcome cost a little more than I'd hoped but the pickup was right outside our door. The booking page showed the full price before I paid, which I appreciated. The driver was friendly and waited while we got the buggy in the boot. Worth it for the ease.

Natalie A.
2 people found this helpful

reliable for the cruise port run

Used them for the run to Southampton for a cruise, always a worry with the luggage. Booked months ahead and the car was waiting at the agreed spot. Driver helped with the big suitcases without being asked, which I didn't expect.

Peter M.
1 person found this helpful

First time using them for a pickup

I needed a lift to the airport at 5am because the early trains don't run from our village and I was nervous about booking a stranger. The sign up took a few minutes and I got a confirmation straight away. The driver was there ten minutes before the time I'd booked, helped with the bags and didn't rush me. It was a relief honestly, and I'd happily book them again for our trip home.

Fatima K.
0 people found this helpful

needed a lift after a late flight

Landed late and needed a lift to Leeds, the trains had stopped. Booking was quick on the app. Driver was fine but was about fifteen minutes late because of the traffic on the M62, and the app didn't warn me until I asked.

Connor P.
2 people found this helpful

sound value for a trip north

I'd say the fare was very fair for the distance to Edinburgh airport. The driver was courteous and the vehicle was clean and comfortable. I did find the confirmation took a little while to arrive by email, which was a small bother, but it did arrive in good time before our departure.

Lesley W.
0 people found this helpful

Booked from the phone

Booked the transfer from the hotel to Heathrow on the site while waiting for the kettle. Got a confirmation email and a text with the driver's name. Pickup was dead on time and no fuss with the luggage.

Yasmin C.
0 people found this helpful

Pricier than the train but worth it

Quicker than the train on paper once you add the walk to the station, and the car came to our door. A bit pricier than I'd have liked, but the driver was nice and talked about the local area. Booked from my phone on the bus.

Lauren P.
1 person found this helpful

Always reliable, prices stable

Have used them for airport runs from Birmingham for about six years now. The price stays consistent and drivers have never been late in all that time. Even when the flight got delayed they tracked it and adjusted the pickup for no extra charge. Very dependable.

Kieran B.
0 people found this helpful

better than the coach for the airport

Compared with the airport coach, Welcome is a bit more money but the door to door pickup is well worth it with heavy bags. I've used them a dozen times now and the drivers have always been on time. Booking is straightforward on the site and I've never had a problem.

David M.
1 person found this helpful

Been using them for years

Been using them for about six years now, mostly for airport runs from Birmingham and the odd trip to the coast. The price has stayed pretty much the same over that time which I appreciate, nobody's ever tried to charge me extra at the last minute. Drivers are usually early and the cars are always clean. Once the booking was a few minutes late confirming but they sorted it out quickly. Rarely have a problem with them.

Jamie H.
0 people found this helpful

driver was early, booking a bit fiddly

Driver was early which was great but I had a bit of a fiddle getting the booking to go through, the postcode box kept rejecting my address. Once it was sorted the rest was smooth and the car was clean. Pickup was on time at the station.

Emma F.
2 people found this helpful

booked a lift on the app

Used the app to book a pickup from Manchester station on the way to a stag do. Driver turned up early and the car was clean. Quick booking, sorted in about two minutes on my phone.

Jordan C.
0 people found this helpful

Needed a lift for my sister's wedding

We needed a lift to the station in Bath early on a Saturday, as the buses don't run that early in our village. I did find the booking form a little fiddly but the driver was courteous and waited with my bags until I was settled. I'd happily use them again.

Sandra S.
1 person found this helpful

airport lift from the app

Used the app to get a lift to Bristol airport for a girls' trip, driver was there before I'd even got my shoes on. Quick and dead easy, would do it again.

Emma T.
0 people found this helpful

first time with a pre booked car to the port

The driver messaged me the number plate and his name the night before which I didn't expect and it made the 4am start less scary. Booked through the site a week ahead, price was shown upfront with no extras added at the end. Car was clean and he helped with the two big suitcases without me asking. Got to Southampton with plenty of time before the ship left.

Amy B.
1 person found this helpful

Better than the rail replacement bus

Compared them with the rail replacement bus, which was fifty pence cheaper but took twice as long. Welcome got us to Bristol in a clean car with a driver who kept us updated. Good value for a Sunday evening run.

James M.
3 people found this helpful

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About Welcome

Welcome is a UK company that arranges airport transfers and car pickups for travellers, with a focus on making the trip between home, the airport and a hotel simple to arrange. Customers book online in advance, choosing a pickup time and destination, and the service covers arrivals at major UK and international airports as well as transfers to and from addresses across the country. The brand is aimed at holidaymakers, business travellers and families who prefer a booked driver to waiting for a taxi on arrival.

Bookings are handled through the Welcome website, where the price and pickup details are confirmed before travel. Its reviews from customers are published on Welcome's own pages and on independent consumer review sites, where people comment on punctuality, driver conduct and communication.

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