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85%Would buy again

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This score is based on 20 real reviews

Reviews (20)

used the app for every trip

I've been booking through the site for about ten years now and the app is the thing I use most. Last month I changed a return flight from the app and the new seat was sorted in a couple of taps. The reminders about check in times have saved me more than once. Nothing much to grumble about after all this time.

Mark O.
1 person found this helpful

It has been my go to for years

Have used this site for flights and hotels for well over a decade now. It's the one I go back to because the prices are usually sharp and the booking tools are easy enough. Last spring a flight got cancelled and they rebooked me on the next one without much fuss. Not perfect, but I keep coming back.

Daniel V.
0 people found this helpful

found a deal on a family break

Looking at a few sites, this had the best deal for a family of four to Florida, the flights and hotel came in well under the others. I liked that you could filter by hotel facilities, which helped with the kids. Booking took a while because I kept checking the room options, but the final confirmation was clear. Everything matched once we got there.

Louise H.
1 person found this helpful

Far easier than booking direct

Compared to going straight to the airline site and hunting for the flight and hotel separately, this was much quicker. I'd never booked a package before and was worried I'd miss something, but the booking page laid out the flights, hotel and transfers clearly and the total was shown before I paid. The confirmation came through within a minute and everything matched what I'd picked.

Amy P.
1 person found this helpful

a hotel for my sister's birthday

My sister was turning seventy and I wanted a few nights somewhere with a view of the coast, so I booked a hotel through the site. I had some questions about accessibility and the customer service team got back to me the same day with the details. The room was on the ground floor, as requested, and everything was in order when we arrived.

Deborah H.
0 people found this helpful

Needed a last minute hotel for a wedding

Needed a room near the venue for a wedding weekend after our original booking fell through. Searched on the site and found somewhere close with decent reviews and a reasonable price. Booking was quick, the room was spot on and the staff at the hotel were lovely.

Louise B.
1 person found this helpful

Needed a hotel near the airport

Had an early flight and needed somewhere to crash the night before. Found a place a few minutes from the terminal on the site. Room was basic but clean and the shuttle was handy, just a bit of a wait for it in the morning.

Eleanor C.
2 people found this helpful

needed flights for a family visit

Needed to get flights over to see my parents and the dates were fixed so I didn't have much choice. Had been using this site for years so it was the first place I looked. The booking went through fine and the price was reasonable, though the seat fee was a bit annoying.

Andrew S.
3 people found this helpful

The seat maps helped a great deal

What struck me most was the seat map on the flight booking, which let us sit together without paying extra for the pair of us. My husband has a bad knee so the aisle seats mattered to us. The rest of the booking went through without any trouble and the travel documents arrived in good time before our departure. We were very pleased with how it all worked out for us.

Karen S.
0 people found this helpful

The price comparison tool

Used the price comparison bit to check a few different hotels in Barcelona against each other before picking one. Ended up going with the one that was a bit more expensive but had better reviews, which the site made easy to see. Booking was fine, the only thing was the confirmation email took ages to arrive.

Sarah J.
2 people found this helpful

Hire car added to the booking

Added a hire car to our flight and hotel booking at the start, which was the bit I'd been putting off sorting out. Compared a few options on the day and this came out cheapest once the insurance was added in. Pickup was quick and the car was clean, nothing else to say really.

Kieran H.
0 people found this helpful

Car hire pickup was slow

Booked the hire car alongside the flights and it was the cheapest bit of the whole trip which I didn't expect. The pickup desk at the airport had a queue of about forty minutes though and the confirmation email had the wrong terminal on it so we went round in circles for a bit. Otherwise sorted.

Amy B.
1 person found this helpful

booked a last minute flight

Got a flight to Lisbon for a long weekend. Booked on my phone on the bus, took ages to load and the app kept logging me out. Price was fine though and the flight was on time.

Thomas S.
1 person found this helpful

not as cheap as I'd hoped

Before this I'd always used a high street travel agent, and I'd assumed booking online would save money. It didn't really here, the same hotel was a fair bit cheaper on the hotel's own site. The booking itself was simple enough but the rebooking fee when I changed dates was steep and nobody explained it clearly until I'd already paid.

Peter S.
2 people found this helpful

First time booking a trip

Compared to going to a high street agent, booking on the site was much quicker and I could see every option side by side. I'd always assumed it would be dearer but it wasn't. The confirmation email took a few hours to arrive though, and I spent a bit of time wondering if the booking had gone through.

Ben H.
1 person found this helpful

Cheaper than the airline

Compared to booking the flight direct with the airline, this was about a tenner cheaper for the same flight and bags. The only catch is the seat choice costs extra, so the saving shrinks if you want to sit together. Booking was quick and the confirmation came through straight away.

Paul C.
1 person found this helpful

best option we found for the trip

Honestly this was the one we went with in the end. We compared three other sites and a travel agent before deciding, and this came out ahead on the total once taxes and baggage were included. Booking took maybe twenty minutes and the confirmation emails were clear about check in times. The hotel room was what we'd paid for and the transfer was on time, so no complaints at all.

Priya H.
1 person found this helpful

hotel was spot on

The hotel photos looked just like the room we got, balcony and all. Booked it on my phone in about five minutes while waiting for the kettle. Check-in was quick too. Would use again.

Helen W.
0 people found this helpful

fine but the refund took a while

The booking went through fine and the hotel was what we'd picked, so on the whole the trip was a success. Cancelling one of the nights was a different story though. The refund took well over two weeks to show back on my card and I had to message them twice to find out where it was. The customer service reply was polite once it came but it was slow.

Denise S.
1 person found this helpful

booked the whole thing in one go

Booking a holiday for the first time through this site and I was dead nervous about it. The bit I liked most was that the flights, hotel and car hire all sat in one basket with one payment. The confirmation was easy to find in my account and the rep at the resort had the booking on file. Would use it again for sure.

Louise V.
3 people found this helpful

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