British Gas

We had a new combi boiler put in last spring after our old one packed up in the middle of January. The fitters were polite, tidied up after themselves and explained everything before they left. The paperwork took a few weeks to arrive but the warranty details were all there in the end, and we've had no trouble since.

I looked at three other suppliers before picking this one and the signup was the quickest of the lot. Rates are a bit above the cheapest I found but the fixed term gives some certainty. Renewal reminder came in good time.

Took about five minutes to sign up for the smart meter reading thing in the app and it's been fine since. Only gripe is the app keeps asking me to log in again every few days which is a bit annoying but nothing major.

Compared to my old supplier this was way quicker to sign up, took maybe ten minutes on my phone while waiting for the kettle. Bills have been pretty much what they said they'd be so far and the app shows usage nicely enough. Only been a few months so will see how renewal goes but no complaints yet.

If you're after boiler cover this is a sound choice and the engineers I've had out were properly competent. Claims go through the phone line, which is slow at peak times, but once you're through it gets sorted. Price is on the high side compared to some comparison sites but the cover is comprehensive.

We needed an emergency repair on a Saturday when our heating stopped working and it was the only thing in the house that mattered. Getting through to someone took a long time and the engineer didn't arrive until the Monday afternoon. Once he was here he was helpful, but the wait left us without heating over the weekend which was not pleasant.

Compared to my last supplier this is miles easier, I can see my meter readings in the app and the bill doesn't come as a shock. Switching over was pretty painless and they sorted the transfer without me chasing. Happy so far.

Honestly the engineers were the best part, they knew exactly what they were doing with the cylinder. The booking was simple online. Only niggle is the appointment slipped by a day and nobody let us know until the morning of.

My landlord needed a gas safety check done before the new tenants moved in so I booked a service here in a hurry. The app made it simple to pick a slot and the engineer was on time. Price was a bit more than I'd have liked but it got done same week & the certificate came through quickly.