90%Would buy again
Been with them for years now and the cashback on my last switch was paid out fine, but it took a good few weeks after completion to show in my account. Chased it once through the site and got a reply the next working day, so no real drama. Just a bit slow.
Read moreHonestly it took far longer than I was told to get the offer through, nearly six weeks, and nobody seemed to be chasing the valuer. I've been a customer a long time so I stuck with it, but I was getting emails with no real update for ages. The money did arrive eventually and the rate was fine, but I'd think twice about relying on the timescale they give you.
Read moreThis was my first time remortgaging so I didn't know what to expect, and compared to a comparison site it felt a lot more personal. The adviser actually picked up the phone and talked me through the options. Only thing that annoyed me was having to send the same bank statement twice because the upload didn't show up on their end. Otherwise it was a decent experience and the money came through…
Read moreI went for a two year fixed with the cashback on offer, having already done two remortgages through them and knowing the process. The paperwork was clear, I knew which documents to upload, and the solicitor was sorted by the time the offer came back. The cashback landed in my account in the stated window. Ordering was quick, the adviser was on top of it, and there was nothing to chase.
Been with them for years now and the cashback on my last switch was paid out fine, but it took a good few weeks after completion to show in my account. Chased it once through the site and got a reply the next working day, so no real drama. Just a bit slow.
We needed to lock in a new deal quickly because our current one was ending and the rates had gone up. I've been using them for years and they got us a decision within a couple of days. Everything came through when it should have.
What struck me most was the adviser taking the time to explain the early repayment charges properly, without any pressure to sign up on the day. I'd been put off by a previous lender who was vague about these. The application was straightforward and the funds arrived when promised.
They have sorted everything well and I would say the process has been handled very properly from start to finish. I was kept informed at each step and the adviser answered my questions without fuss. The cashback arrived on time and the rate is what I was promised.
Did the whole application on my phone during my lunch break, and the app made it simple to upload the documents. Adviser rang back the same afternoon. Cashback came through fine, only thing is the rate was a touch higher than the one i saw on a comparison site.
I compared it with simply ringing my existing bank about switching, and this was a good deal more helpful. They found me a cashback option I hadn't been shown anywhere else. The whole thing was handled politely and I was never made to feel rushed, which I appreciated greatly.
Honestly it took far longer than I was told to get the offer through, nearly six weeks, and nobody seemed to be chasing the valuer. I've been a customer a long time so I stuck with it, but I was getting emails with no real update for ages. The money did arrive eventually and the rate was fine, but I'd think twice about relying on the timescale they give you.
Deal was ending and I needed to move fast so i went with them. Application took a bit longer than I thought because they kept asking for more ID, and the adviser didn't call back until the next day. Got there in the end though, rate was fine.
This was my first time remortgaging so I didn't know what to expect, and compared to a comparison site it felt a lot more personal. The adviser actually picked up the phone and talked me through the options. Only thing that annoyed me was having to send the same bank statement twice because the upload didn't show up on their end. Otherwise it was a decent experience and the money came through when they said it would.
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Cashback Remortgages is a UK remortgage broker that helps homeowners switch their mortgage to a new lender, with a focus on deals that include a cashback incentive. The firm's service centres on comparing remortgage products across the market and explaining how cashback offers sit alongside interest rates, arrangement fees and early repayment charges. Its customers are existing homeowners who are coming to the end of a fixed or tracker deal and want to reduce their monthly payments or release equity.
The company works largely online through its website, where customers can enquire about remortgage options and be contacted by an adviser to discuss their circumstances. Advice is provided by regulated staff who review a borrower's income, property value and existing mortgage terms before recommending a product.
