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89%Would buy again

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This score is based on 18 real reviews

Reviews (18)

switched in ten minutes

Went with them over my old network because the plan was cheaper for the same data. Signed up on my phone during a break and the sim came the next morning. Easy.

Toby J.
1 person found this helpful

Cheaper than my old deal

Used to pay a lot more for my old broadband so I checked a few alternatives and this one came out cheapest for the speed I need. Signing up was straightforward and the welcome pack arrived a couple of days later. Fair price for a service that works.

Lisa T.
1 person found this helpful

Sim took ages to arrive

Bought the sim only plan and the sim card itself was fine, but it took nearly two weeks to turn up when the site said four or five days. I had to message their support twice before I got a proper answer. Once it arrived it worked straight away.

Adam W.
0 people found this helpful

Good value for the money

Frankly the price is what sold me, it's a fair bit under what I was paying before for a similar package. The engineer visit was booked for the next week and took about an hour. The only minor issue was I had to chase the activation email once.

Adam F.
1 person found this helpful

Signed up on the bus

Needed a new contract quick because my old one was ending, so I signed up on my phone on the way to work. The confirmation came through straight away and the new sim arrived the next day. Nothing to complain about so far.

Jack E.
1 person found this helpful

Beat the bigger names on price

Compared this against the big household names before signing up, and the bundle came out noticeably cheaper for the same speed. The sign up was quick and the account page is easy to find things on. Happy with the switch.

Mark B.
0 people found this helpful

needed a cheap backup line

Our office broadband went down and we needed a backup line quick, so I compared three providers. This one was set up within a few days and the price is fair. Only niggle is the router took a bit of fiddling to get working.

Thomas J.
1 person found this helpful

Quick and easy

The plan page is clear about what you get and the sim turned up in a small envelope. The data allowance is a bit lower than the adverts make it look, but for what I use it's grand.

Joe L.
6 people found this helpful

price is good, support slow

The monthly cost is the best bit, a fair bit cheaper than the last provider I had. Support took a few days to reply when I raised a billing query, which was slow, but they did sort it. Plan works as described.

Jordan G.
1 person found this helpful

Needed a fast connection

We were moving house and needed broadband on day one, so the fast install slot was the thing for me. Booked it online and the engineer turned up on time. Connection's been solid since.

Lewis B.
2 people found this helpful

The app is actually good

The app is the best bit honestly, you can check your data and pay your bill without ringing anyone. Signed up in the app on my phone in bed. Got my sim in two days.

Grace G.
1 person found this helpful

Very pleased indeed

I'm pleased to say this has been a good experience from start to finish. The telephone adviser who set up my account was patient and explained each part without making me feel foolish, and the new handset arrived when they said it would. I'd have no hesitation in staying with them.

Julie C.
1 person found this helpful

Been with them years

We needed a reliable line for the shop after our old one kept dropping, so I went with this provider and I've been a customer ever since. Renewal has come round twice and the price has stayed where it was promised. When I've rung the support line, the person has usually sorted it in one call.

Hayley C.
1 person found this helpful

Sim and plan sorted

Got the 4G sim and the rolling monthly plan from the app. Ordered it at lunch, sim came Thursday, swapped it over in my car on the drive home. Works fine.

Danielle M.
1 person found this helpful

Better than my old provider

Switched over from my old mobile deal and honestly it was a lot simpler than I expected, the signup took maybe ten minutes on the site and the SIM turned up two days later. Signal's been fine in my flat so far, the only thing I'd flag is the first bill came slightly later in the month than I was used to, but that's not a big deal.

Tyler P.
1 person found this helpful

claim took a while

I signed up for the plan and everything went through fine, but when I had a problem with my line it took more than a week to get anyone to look at it. The engineer eventually came and fixed it, though I did have to ring back twice to chase. Would have liked a quicker response.

Janet S.
4 people found this helpful

Good plan, fair price

Honestly the plan is exactly what it says and the price has not gone up since I signed up. The sim came quickly and the account is easy to manage on the app. I have had no real problems.

Leanne R.
1 person found this helpful

A sensible choice

I think it's fair to say this was the right choice for us. The sign-up was handled carefully over the phone, and the adviser checked every detail with me before confirming. The installation was tidy and the connection has been steady since.

Janet O.
0 people found this helpful

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About XLN Telecom

XLN Telecom is a UK telecoms provider offering broadband, mobile and home phone services to residential and small business customers. The company sells its packages mainly online, with customers signing up through its website and managing their accounts digitally. It is known for a straightforward approach to landline and broadband bundles aimed at households looking for simple, no-frills connectivity.

Customers interact with the company largely through its online portal and customer support channels rather than through physical shops. Readers can share their experiences of XLN Telecom through reviews on this page.

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Telecom | Internet & hosting

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