95%Would buy again
When I compared this with the other big networks, it turned out to be a sensible choice for the money, particularly as I don't need a lot of data. The signal at home is reliable and the paperwork came through clearly. I was pleased with how straightforward the whole arrangement was.
Read moreThe signal is good but the activation took forever, my new sim said no service for nearly two days and I had to ring them twice to get it sorted. Once it was working it's been fine, just a bit of a faff at the start tbh and I nearly gave up on it.
Read moreI got a new contract with a free phone added on, which I'd been eyeing up for ages before finally pulling the trigger. The phone was in a box the next morning with the sim already in it and a quick guide. Setting up the new handset took an hour because I had to move all my photos over, but it's been brilliant so far and the data is more than enough for my commute and everything else.
Read moreKnowing the market a bit, this is decent but you do pay a little more than the budget brands for the same allowance. I needed a plan with roaming in Europe and that was included which saved me a fee. The claim process for a faulty handset was slower than I'd like, took about a week to get a replacement sorted.
The signal is good but the activation took forever, my new sim said no service for nearly two days and I had to ring them twice to get it sorted. Once it was working it's been fine, just a bit of a faff at the start tbh and I nearly gave up on it.
Share your own experience to help other customers. Your review is published under your name.
O2 is the consumer and business mobile, broadband and home phone brand of Virgin Media O2, the joint venture between Telefónica and Liberty Global that operates across the United Kingdom. The company sells mobile phone contracts and SIM-only plans, pay-monthly and pay-as-you-go handsets, fibre and broadband packages, and TV and streaming bundles alongside its core connectivity services. O2 also offers a range of add-ons such as data boosts, international roaming passes, and insurance for devices, and it runs a rewards scheme for existing customers.
Its customers span individuals, families, students and small businesses, with dedicated tariffs for each group and a separate business arm that supplies larger organisations. O2 sells through its website and app, through its network of high street shops, and by telephone, and it arranges delivery of SIM cards and handsets to the customer's address. The brand is known for its large mobile network footprint in the United Kingdom and for its O2 Priority perks, which give members access to offers and events.
