92%Would buy again
Ordered the full fibre package after my old ADSL kept dropping every evening. The engineer turned up in the window they gave and had the router sorted within the hour. Speeds are what they said on the sign up page, though the router's wifi is a bit weak upstairs so I've added a mesh extender.
Read moreBought the broadband plan from the site and it was up and running same week. Tried to cancel the add-on I didn't need and the online form kept throwing an error. Had to ring up and wait about forty minutes to get it sorted.
Read moreWas expecting to wait weeks for an engineer but the install was booked within a couple of days and the chap who came was really tidy about it, left the flat cleaner than he found it. Sign up on the site was easy enough, just a bit of back and forth over my address because it didn't pick up the new build flat straight away. Speeds have been solid since, no drops in the evenings which was my main…
Read moreWent for the full fibre package and the engineer had to come out to fit the line into the house. The router they sent is the newer mesh one and I needed a second unit for the back bedroom, which I had to order separately. Connection has been steady since, no drops in three months.
Looked at three providers before picking these, and what stood out was the 18 month term with no price rise built in for the first year. The sign up took about ten minutes online. Customer service on the phone was fine but the hold time was longer than I'd like.
Best broadband I've had and I've been with them since 2016. Speeds have stayed steady through every renewal and the bill hasn't jumped as much as I expected. Nothing has gone wrong that they didn't put right fairly quickly.
We run a small accountancy practice from home and the line kept dropping during calls. I compared a few business options before going with these because the others wanted a long contract. The setup took a few days longer than they quoted, and the first invoice had a charge I had to ask about, but the connection has been solid since.
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1pBroadband is a UK broadband and telecoms provider selling home internet, phone and TV packages to households and small businesses. The company sells its services online and operates through a retail and customer service model that lets customers compare plans and manage their accounts from a single website. Its range centres on fibre and broadband bundles designed for everyday home use, with the aim of keeping the sign-up process simple for people switching providers.
Its customers are mainly households looking for a straightforward contract without a complicated setup. Reviews of the brand are a useful place to see how its service performs in practice, from installation to ongoing support.
