100%Would buy again
I booked a phone consultation for my back, which has been playing up since the spring. The booking itself was straightforward and I was given a time within the hour. The doctor called on time, was courteous and sensible, and sent a referral letter through to my GP practice afterwards. I'd not have bothered if I'd had to wait weeks for a routine appointment, so it suited me well.
Read moreWe pay more here than we would at the local surgery for a standard appointment, but the surgery has a very long wait for anything routine. The doctor was thorough and took time to explain my husband's medication. The actual video call dropped twice though, and we had to ring back to rebook. That was frustrating but the doctor was apologetic about it.
Read moreWas having a really rough week with a chest infection and needed to see someone before the weekend. Called the number first but then booked through the site so I could pick a time that suited me around work. The doctor was calm and checked everything properly, and didn't rush me at all. Antibiotics were at the chemist by lunchtime the next day. I was properly grateful for how quick it was when I…
Read moreWe pay more here than we would at the local surgery for a standard appointment, but the surgery has a very long wait for anything routine. The doctor was thorough and took time to explain my husband's medication. The actual video call dropped twice though, and we had to ring back to rebook. That was frustrating but the doctor was apologetic about it.
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ZoomDoc is a UK online service that connects patients with doctors for video consultations, allowing people to speak to a clinician from their own home. Consultations are carried out through a web browser or the company's app, and patients can book appointments for general health concerns, prescriptions and minor conditions. The service is aimed at adults who want quick access to medical advice without travelling to a surgery or waiting for an in-person appointment.
Patients pay for each consultation directly, and the service does not form part of the NHS, so it sits alongside existing GP care rather than replacing it. Reviews on this page reflect customers' experiences of booking, consultation quality and follow-up care.
