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95%Would buy again

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This score is based on 19 real reviews

Reviews (19)

Better than the old salon booking

Compared to booking through the salon directly, this was much quicker. I'd never used a booking site like this before and was a bit worried I'd get charged twice or the slot would vanish, but the confirmation came straight away and the appointment was exactly where it said it would be. The stylist knew what she was doing and the whole thing took less time than I expected.

Chloe G.
0 people found this helpful

A little pricier than I'd like

I would say this is a very good service, but it is a little more than I'd normally pay for the same thing elsewhere. The staff were kind, the appointment was on time and the reminder was helpful. I do feel the cost could come down a bit for regular customers.

Karen W.
0 people found this helpful

The first booking through the app

The first thing I booked through the app was a haircut with the student rate, and I was pleasantly sure I'd been overcharged until I saw the breakdown. The barber was quick, talked just enough and didn't rush me out. Price was right and I've already got my next one lined up for a few weeks' time.

Nathan M.
1 person found this helpful

Good value and easy to book

Honestly this is good value for what you get. You pick a time, pay up front and that's it, no faff. The app sends a reminder the day before, which I didn't expect, and the person who did my nails was on time and tidy about it. Price is lower than the places I'd looked at, and I'd book again without thinking.

Emily R.
1 person found this helpful

needed it for a new job

I needed a proper check done before starting a new job, and the deadline was tight. Looked at a few options and this was the one that could fit me in within the week. Booking was easy but the price came in a touch higher than the cheapest place I found, which is why it's not a full five for me. Service was solid.

Luke D.
0 people found this helpful

booked my first treatment

Booked my first treatment here after a friend recommended it. The site was easy to use and I could see exactly what I was paying before I confirmed. The person I saw took her time and explained everything. Glad I went with them.

Rebecca V.
2 people found this helpful

Needed a patch test first

I needed a patch test before anything else, as I've had reactions before, so I went looking for somewhere that would do one properly. The booking page explains what they'll check and the staff asked the right questions before I got started. I know the difference a good first appointment makes and this one was thorough without making a fuss.

Katie L.
1 person found this helpful

needed a cheap fix before a wedding

I needed a brow and lash tint sorted before my sister's wedding and didn't want to pay salon prices for something I'd be doing on my own time anyway. Booked on the site in about five minutes, picked a Saturday morning slot and the price was shown before I put my card in. Turned up, they knew what they were doing and it was done in under an hour. Good value for what it was, and I'd book again.

Simran G.
3 people found this helpful

Still beats ringing round

Compared to ringing round three places like I used to, this is far less bother. I've been using it for a few years now and it's always the same, pick a slot, it's confirmed. The person I see is good and the price hasn't crept up.

Michael L.
1 person found this helpful

Booked it on the way to work

Needed something sorted before a night out so I just booked it on the way to work. Took about a minute on the site and I had the confirmation before I got to the station. Went in, had it done, all sorted, job done.

Liam M.
3 people found this helpful

Better value than the high street

Compared it with the high street place I used to go to and this is clearly cheaper for the same treatment. Booking took a minute and the confirmation came through straight away. The therapist was thorough and didn't try to sell me extras, which I appreciated.

Christine C.
3 people found this helpful

Does exactly what it says

Best option I've found for this kind of thing in a long time. The booking was simple, the appointment ran to time and the person knew what they were doing. Would use again.

Jonathan W.
0 people found this helpful

the bundle deal was worth it

I bought the two treatment bundle that they had on offer this month, which cost me less than booking the two separately would have. The booking was simple and it let me pick both dates in one go. The first appointment was done carefully and the second was just as good. Money well spent for what I wanted, and I'll probably do the same again when the next offer comes round.

Emma D.
1 person found this helpful

Tried a few places first

Compared to the other two I tried, this was the only one where I could pick the exact time and the price was shown up front. The others wanted a phone call before anything. Booking was quick and the appointment was on time, with the same person who'd been recommended in the reviews.

Emily P.
0 people found this helpful

Booked it and forgot about it

Fine, it's a good booking app. Got a student rate on a gel manicure, took about a minute to sign up, and the appointment was exactly when it said. Would use again.

Kasia N.
1 person found this helpful

Confirmation came late

Took a while to get the confirmation for my appointment, which had me wondering if the booking had gone through at all. I rang the number on the site and they replied in a day or so and sorted it, but I'd have liked to know straight away. Appointment itself was fine once I was in the chair, but the wait made the whole thing drag.

Mark J.
0 people found this helpful

The reminder calls were a kindness

What struck me most was how the reminder came through a few days before my appointment, which I found very considerate. I am not always good with dates and it saved me from missing it. The woman I saw was patient, unhurried and clearly took pride in her work, and I was asked whether I'd like the same time next month before I left. I've told my sister about it and she's booked too.

Judith F.
1 person found this helpful

A bit fiddly to rebook

Rebooking my usual appointment was not quite as quick as the first time, as the app wanted me to confirm my details again which I found a bit fussy. Once I'd got through that it was fine. The appointment itself was just as good as before and the price matched what I'd paid last time.

Victoria D.
3 people found this helpful

The monthly plan again

Took out the monthly plan again this year. Same as always, I pick the treatment, it renews on the date and I get a confirmation email. Never had a problem with it in all the years I've been using it.

Karen G.
1 person found this helpful

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About thefacehaus

thefacehaus presents its treatments and bookings in one place. The company is known for focusing on facial care rather than general beauty, which gives its offering a clear and specific identity. Customers book and manage their appointments through the website, which keeps the process simple from first contact to final confirmation.

The range of services centres on facial treatments, and the brand presents each option with a plain description so that clients can understand what to expect before they book. Its clients are people who want a dedicated facial service rather than a broad salon menu, and the company is positioned for those who prefer a focused approach.

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