100%Would buy again
We had been using a local agency for my husband's care and the price kept creeping up. Switched to PrimeCarers and the rate works out noticeably cheaper per visit, with no minimum booking that we were stuck with before. The carers have been consistent, same two faces most weeks, which matters a lot to us. Sign up was simple and they sorted the paperwork without making us chase it. Good value and…
Read moreWe needed a carer after my dad had a fall and we had no idea where to start. The sign up took about a week, with a few calls back and forth to get the assessment booked. Once the carer started things settled down and she is kind to him. The first two visits ran late which was a bit stressful. It is working now but the start was rough.
Read moreThe price per visit was a bit lower than the agency we had been paying, which is what made me switch in the first place. I like being able to see what each visit costs before I agree to anything. Sign up took a while because they wanted copies of a few documents for mum's file, and I had to dig those out. Once that was done the carers have been on time and reliable. For the money it's sensible.
Read moreNeeded someone for my mum at short notice after she came out of hospital and I was going mad trying to cover the shifts myself. Booked through the site on my phone during my lunch break and they had someone lined up within two days. Carer turned up on time and mum liked her. Only quibble is the booking form asked the same questions twice.
Used a different care firm before and the carers kept changing, so I wanted something more consistent for my nan. This one has been far better, the same carer comes most days and she knows nan's routine. Sign up was a bit longer than I expected because they needed lots of documents. Happy so far.
I did want to say that the booking for my sister's care was handled with real courtesy by the office staff. The carer assigned to her is knowledgeable and kind, and she has been most attentive to her medication schedule. The invoice did arrive a little later than I would have liked, which was a small irritation. Otherwise I am content with the arrangement.
On balance I am pleased with the care they have provided for my wife these past months. The carers are courteous, punctual and clearly trained. The fees are a little higher than the council's own provision, though I do understand why. The office was slow to answer the phone at first but they have improved since. I would have no hesitation in continuing.
We booked live in care for my mother who has dementia and I know the field fairly well from my old job. The matching process was thorough and the carer they chose has the right experience for memory care. The rota was clear and handover notes were detailed. The only issue was a week where the cover arrived a day late, which they apologised for and sorted.
The price per visit was a bit lower than the agency we had been paying, which is what made me switch in the first place. I like being able to see what each visit costs before I agree to anything. Sign up took a while because they wanted copies of a few documents for mum's file, and I had to dig those out. Once that was done the carers have been on time and reliable. For the money it's sensible.
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PrimeCarers is a UK domiciliary care provider that supports people in their own homes with personal care, daily living tasks and companionship. The company arranges care packages around the individual needs of each client, with support visits scheduled to fit around their routines. Its services are aimed at older adults, people living with long-term conditions and families seeking support for relatives who wish to remain at home.
PrimeCarers operates as a regulated care provider, and its website gives visitors information about how to enquire about care and how the service is arranged. Customers contact the company to discuss their requirements before a care plan is agreed and carers are matched to each person.
