100%Would buy again
We had been using a local agency for my husband's care and the price kept creeping up. Switched to PrimeCarers and the rate works out noticeably cheaper per visit, with no minimum booking that we were stuck with before. The carers have been consistent, same two faces most weeks, which matters a lot to us. Sign up was simple and they sorted the paperwork without making us chase it. Good value and…
Read moreWe needed a carer after my dad had a fall and we had no idea where to start. The sign up took about a week, with a few calls back and forth to get the assessment booked. Once the carer started things settled down and she is kind to him. The first two visits ran late which was a bit stressful. It is working now but the start was rough.
Read moreThe price per visit was a bit lower than the agency we had been paying, which is what made me switch in the first place. I like being able to see what each visit costs before I agree to anything. Sign up took a while because they wanted copies of a few documents for mum's file, and I had to dig those out. Once that was done the carers have been on time and reliable. For the money it's sensible.
Read moreBooked a carer for my gran on the site and the confirmation email took two days to arrive. I was on my phone between jobs and kept checking, had to ring them in the end. Once the carer came it was fine, she was lovely with gran and on time. Just a bit slow at the start.
We needed a carer after my dad had a fall and we had no idea where to start. The sign up took about a week, with a few calls back and forth to get the assessment booked. Once the carer started things settled down and she is kind to him. The first two visits ran late which was a bit stressful. It is working now but the start was rough.
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PrimeCarers is a UK domiciliary care provider that supports people in their own homes with personal care, daily living tasks and companionship. The company arranges care packages around the individual needs of each client, with support visits scheduled to fit around their routines. Its services are aimed at older adults, people living with long-term conditions and families seeking support for relatives who wish to remain at home.
PrimeCarers operates as a regulated care provider, and its website gives visitors information about how to enquire about care and how the service is arranged. Customers contact the company to discuss their requirements before a care plan is agreed and carers are matched to each person.
