Planigent

I switched to them from a provider I had been with for years, mainly because the older service had become harder to reach by phone. The change was smooth and the new contact arrangements suit me well. I am pleased I made the move.

I needed help sorting out a claim after my late husband's affairs were settled, and I was worried I would not understand the forms. The adviser I spoke to was patient and explained each step without rushing me. Everything was dealt with within the timescale they gave me, and I have been grateful for that.

I compared three providers before going with them and this was the most expensive quote of the lot. The service has been solid though, and the booking process was painless. The price is the only reason it's not a full five.

I'd looked at a couple of other lenders first and this one was quicker to get approved, which was the main thing for me. Compared with the others the rate was about the same, maybe slightly lower. The app is a lot easier to use than the others I tried, and I could see the repayment dates without digging around. Got the money in the same week, so I'm happy with it.

I was expecting the money in my account the next working day, as the site said, but it took four days to arrive. I rang them and got a reasonable answer, though it meant waiting on the phone for a while first. The service was otherwise polite and the process itself was easy to follow.

Applied on a Tuesday evening during my lunch break and approval came through within the hour, which I was not expecting at all. The money hit my account the next working day, exactly like the site said it would. Bit gutted the app kept freezing on the final confirmation screen but I got there in the end.

The actual booking was quick but the app kept logging me out every time I tried to check my details. Had to reset my password twice. Not a huge deal but a bit annoying.

Really easy process from start to finish, I'd happily use them again. The application took about ten minutes on my phone, they asked for my payslips and bank statements and I uploaded them straight away. Approval came through the same day and the funds landed the next working day, which is exactly what I needed.

I've used a few of these services before and this one was slower than I'd like. I sent a query about my account and it took three working days to get a reply, even though the actual answer was fine when it came. The sign-up itself was straightforward enough.

Went for the monthly plan as it was the cheapest option I could find for what I needed. The price is fair and it does the job, but the setup took a couple of attempts because the form kept timing out. Once it was running it has been fine.

Switched over from my previous provider after they kept hiking the rate on my policy. The new setup is far more straightforward, and I can see my balance and payments in the app without ringing anyone. Moving across was handled for me so I didn't have to chase anything.

Needed to change my booking date and they let me do it in the app in about a minute. The new time came through straight away and nothing got messed up. Really good.

I'd already had a loan application turned down by my bank, so I was braced for a long wait here. The whole thing took about a day compared with the weeks it dragged on before. The interest is a bit higher than I'd have liked, but the speed made up for it.

Honestly, I have used them for my pension and investment reviews for a good few years now and they have been reliable throughout. The annual review is usually handled well and the adviser knows my file. My only grumble is that the fees have crept up a little each year, and the last renewal letter took longer to arrive than I expected.

Signed up through the app and the sign-up was all fine. The service itself was decent but the confirmation email took ages to arrive, like half an hour, and I had to check my spam. Otherwise no complaints.

I needed a quick repair claim after a burst pipe, so speed was the only thing that mattered to me. I sent photos through the site and the claim was accepted within a couple of days. The handler also kept me updated by email at each stage, which I appreciated.

Best thing about them is the speed, I applied from my phone on the bus and had a decision before I got off. Money was in my account the same afternoon. Nothing awkward to deal with, which is what I wanted. Would use again.

We had a sudden bill for the car MOT and repairs and needed the money before the end of the week, so I went looking for a lender that could do it quickly. Applied online on a Sunday evening, got a decision the next morning and the money was in my account by the Wednesday. The repayment schedule is laid out clearly in the app so I know exactly what's coming out and when.

Signed up for the monthly plan through the app last week and it took about five minutes, no faff at all. Had a question about the billing date and got an answer from their chat bot straight away which was honestly not what I expected. Would use again.