Nimble

I booked the appointment online which I found simple enough to do. Confirmation came through promptly and the reminder email arrived the day before. The appointment itself ran a few minutes over which was fine.

Claimed on my phone insurance after I smashed the screen. Took ages to get the form through, the upload kept timing out. Then they came back and asked for a receipt I didn't have, so had to dig out the bank statement. Bit of a pain honestly.

I'd like to say I was entirely pleased but I'm afraid I wasn't quite. I sent a question about my payment schedule through the site and it took four days to get a reply, which I found rather long. When the answer did arrive it was polite and clear and the matter was resolved. The paperwork was easy to follow and I didn't have any trouble signing up.

Signing up was the best part, the whole thing took a few minutes and I knew exactly what I was getting. The service has been reliable since. I've had no trouble getting help when I needed it and the team were polite and quick. Really pleased I went with them.

The reminder emails before each repayment date are the thing I like most, they stopped me going overdrawn more than once. I've been on the monthly plan for a few years now and it's never once gone wrong. Changing the date was a two minute job in the app. Would have liked a phone number that answers quickly, but the chat has always got me sorted.

Was short for rent and needed it sorted fast. Applied through the app on the bus and it approved me pretty quick. Money was in my account by the next day. Easy.

Booked a session through the site and the confirmation came straight away. Turned up and it was exactly how they described it. Clear instructions and the staff were friendly. Good first experience.

I compared three providers before picking these and they were clearly the most straightforward. The others wanted me to ring up before I could even see a price, whereas here I could sort the whole thing online. Setup was quick and the team answered a question I had within the hour. Good value for what you get, and I've already told my brother about them.

The money came through faster than I expected, which was a pleasant surprise after the paperwork. I found the application pages quite clear and the eligibility questions were easy to answer. The customer service team were courteous when I rang with a question about the repayment date. Everything was explained plainly and I felt looked after throughout.

Compared these with two other providers before going with them. The others were a little cheaper on paper but charged extras for things that came included here. The setup was smooth and the customer team answered my first question quickly. Price is a touch higher than the cheapest option but it balances out.

Needed the cash for a deposit and they said it would be same day. It wasn't, it took nearly three days and I had to keep ringing. Got it in the end but not happy about the wait.

I've used them for years and they've always been fair. Last month a payment went through twice and the customer service sorted the refund within three working days. Not a problem for me but the site was slow to load the account page while I was waiting.

I needed a short term loan and I've worked in finance for years so I knew what to look for in the terms. Checked the APR and the fees against the others and these came out fair for the amount, with no hidden charges in the small print. The repayment plan shows the full cost upfront which I appreciated. Support answered my question on the first try without passing me around.

Way quicker than my bank was, I did the whole thing on my phone in bed. Money showed up same evening, no ringing round or waiting on hold. Nothing else to say really.

Checked my balance on the app and it took a while to load on my phone, bit annoying when I was trying to pay something off quick. Otherwise the payment went through when it should and the reminder came in good time. Signing up was simple enough too. Would've knocked a star off if the loading was better.

I took out the monthly plan a while back and have kept it going since. Setting it up was simple and the email confirmations are clear. The only niggle is that the renewal reminder arrives a day later than I'd like, so I've had to set my own. Otherwise it does its job.

Honestly one of the easiest things I've done this year. Booked it on my phone in about five minutes and the confirmation came through straight away. Got what I needed without any faff. Would use again no question.

I'd checked a couple of the well known companies and they wanted a lot more for the same cover. Went with these instead and the sign up was painless. Everything arrived in writing the same week and nothing has gone wrong since. Happy with the choice.

Yes, they're the right choice if you want something straightforward and you don't mind paying a bit for it. I've been with them since they started and the renewals have always come through on time with no fuss. The last time I needed help with a payment date the person on chat sorted it in one go. My only gripe is that the statements are a bit hard to read on a small screen.