95%Would buy again
Way better than my old provider, where I was on hold every time I rang. Switched over in a few minutes online and they handled the transfer without any gap in cover. Support answered my question on the chat in under two minutes. Would switch again.
Read moreNot happy with this one. I've been a customer a long time and the claim on my home policy dragged on for nearly six weeks with very little news in between. The phone line kept putting me on hold and emails got answered slowly. In the end it was sorted but it was a real hassle.
Read moreI was rather nervous about arranging this online, as I'm not one for apps, but the instructions on the screen were very plain and I managed it on my own. The consultation was booked for the Tuesday I asked for and the adviser rang me exactly on time. She explained everything without making me feel silly for asking twice. I've recommended it to my sister who lives in Leeds and she's already booked…
Read moreNot happy with this one. I've been a customer a long time and the claim on my home policy dragged on for nearly six weeks with very little news in between. The phone line kept putting me on hold and emails got answered slowly. In the end it was sorted but it was a real hassle.
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