80%Would buy again
The app is what got me, honestly. You can see your repayments, change the date and check your balance without ringing anyone. Signed up in the evening and had the funds the next afternoon. Quick and no faff at all, which I didn't expect from a loan.
Read moreHonestly it's a bit of a mess. Applied for a small loan and they kept asking for the same bank statement over and over. Took nearly two weeks before anything got approved and the money finally came through. Not impressed with how slow it was.
Read moreThe remortgage was the biggest financial thing I've done in years and I was nervous about it, but the team on the phone were patient and explained each step without rushing me. I had to send over a few documents twice because the first copies weren't clear enough, which was my fault rather than theirs. Once everything was in, the new rate was confirmed within a week and the paperwork arrived on…
Read moreYeah it's alright, got the money in the end. The bit that dragged was the ID check, they asked for a second document after I'd already uploaded everything and it took about four days to clear. Cost a bit more than I'd hoped too. Would probably use them again if I had to, just be ready for the wait.
I applied for a credit card with them in the spring. The form itself was straightforward enough, though it wanted my employment history going back further than I expected. It took a week to hear back, which was longer than the site suggested, but the card arrived in good order. I'm not sure I'd rush back, but I've no real complaint.
First time using them, so I compared with my bank's personal loan first. Their application took a bit longer to fill in, but the rate came out lower and the forms were clearer. Haven't had to call anyone yet, which says something.
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