Petwise

First time with this lot and it's already better than the place I had before. My old provider made me wait ages for a reply, but here the claim for my dog's ear infection got an answer within a day. Good stuff.

Good cover for my dog and the price is about right for what you get, nothing to complain about on that front. The claim form on the site is a bit clunky though, it kept timing out when I uploaded the vet invoice and I had to start again. Once it went through it was paid fine.

Bought cover for my labrador on the basis that it was a sensible spend, but the premium is higher than some of the other comparison options. The cover is decent and the claim process was fine when I used it for a stomach issue. For the money though I expected a bit more included, like dental cover.

Got the policy for my lab Biscuit last spring and the whole thing took about ten minutes on my phone, which was a relief. The app is pretty simple to use, I uploaded the vet's bill from a bad ear infection and the money was back in my account within a few days. Would do it again, no question.

I went for the lifetime cover for my cat Mabel, after comparing a couple of other policies that capped claims each year. The price was a bit more than the basic option but the cover runs as long as she does. When she needed a dental operation last winter, the claim was sorted in under a fortnight and the payment landed in my account without me having to chase anyone.

I've insured dogs for a long while and I know the cover details well. This policy beat the comparison site offers on the vet fee limit and the waiting period was short. The claim for my boxer's cruciate ligament went through with no argument over the wording.

Been with them for years on my terrier and the renewal is always simple. This year the claim for his knee took a while because they asked for more paperwork from the vet, which dragged on for about three weeks. It did get paid in the end, but I'd have liked it quicker.

I have had cover on my old terrier for a good few years now and it has always been reliable. This year the renewal price went up quite a bit with less said about why, and the call to query it took a while to get through. The cover is still fine but I did wonder whether I should look around.

Compared this against a few cheaper policies for my cat and this one came out a bit more, though the cover is wider on the vet fees. Claim for her ear infection was paid without fuss and the documents came through straight away. Worth it for me, though not the bargain it first looked like.

Compared a few providers before going with these and they came out cheaper for the same level of cover on my beagle. The quote was done online in a few minutes and the policy documents came through the same day. Happy with the value.

Honestly the thing that surprised me most was the excess options shown up front, with the premium changing as you move the slider, so you can see the trade off straight away. I had three other quotes open in tabs and this was the only one that didn't make me hunt for the small print. Got my cat's policy sorted in one sitting.

I was pleased to find that the policy documents were set out in a very clear manner, with the vet fee limits listed plainly. I did ring them with a question about my spaniel's older age, and the gentleman I spoke to was most helpful and patient with me. I'd happily stay with them.

Needed cover for my cat before going away for two weeks because the cattery wanted proof of insurance. Got it set up late one night on my phone and the policy was live within the hour, which was a lifesaver. Had to use it while I was away for a minor infection and the vet got paid direct so I didn't have to fork out.

Needed cover for my new rescue puppy the week after I picked him up, and the vet wanted proof before the bill. Signed up on the site in one go and got the documents straight away. Handy, and the puppy is fine now.

We needed something sorted before our rescue lurcher came home, as the rehoming charity asked for proof of cover. The price came out sensible for what it covers. The only small thing was that the renewal reminder came a few days later than I expected, but the policy itself has been fine.

When my retriever swallowed a sock and needed an operation, I was rather anxious about how the claim would go. The team were understanding and explained each step of the process to me in good time. I did find I had to chase the vet's invoice once, which took a few extra days, but the claim was settled in full and I was grateful for the care shown throughout.

Took out the cover for my pup on my phone late one night and it was done before I got to bed. Happy with it so far, only hiccup was a bit of a wait for the confirmation email but fine.

The first thing I noticed was that the claim form pre-fills most of my details from the policy, so I only had to add the invoice and the date my spaniel was seen. Paid out within a week, no phone calls asking for more paperwork. Knowing a bit about how these policies work, I'd say this is what you want from a provider.

Cover for my collie is sorted and it was quick to set up, that's the main thing. Got the claim paid for his eye drops and the bit I liked was the way the email told me exactly what they needed. Good value too.