84%Would buy again
First time with this lot and it's already better than the place I had before. My old provider made me wait ages for a reply, but here the claim for my dog's ear infection got an answer within a day. Good stuff.
Read moreBeen with them for years on my terrier and the renewal is always simple. This year the claim for his knee took a while because they asked for more paperwork from the vet, which dragged on for about three weeks. It did get paid in the end, but I'd have liked it quicker.
Read moreI went for the lifetime cover for my cat Mabel, after comparing a couple of other policies that capped claims each year. The price was a bit more than the basic option but the cover runs as long as she does. When she needed a dental operation last winter, the claim was sorted in under a fortnight and the payment landed in my account without me having to chase anyone.
Read moreBought cover for my labrador on the basis that it was a sensible spend, but the premium is higher than some of the other comparison options. The cover is decent and the claim process was fine when I used it for a stomach issue. For the money though I expected a bit more included, like dental cover.
Been with them for years on my terrier and the renewal is always simple. This year the claim for his knee took a while because they asked for more paperwork from the vet, which dragged on for about three weeks. It did get paid in the end, but I'd have liked it quicker.
I have had cover on my old terrier for a good few years now and it has always been reliable. This year the renewal price went up quite a bit with less said about why, and the call to query it took a while to get through. The cover is still fine but I did wonder whether I should look around.
Share your own experience to help other customers. Your review is published under your name.
Petwise is an online provider of pet insurance that covers dogs, cats and other companion animals in the United Kingdom. Its policies are arranged and managed through the company's website, where customers can request a quote, adjust their cover and make a claim. The business is aimed at pet owners who want to spread the cost of veterinary treatment, from routine care to unexpected illness and accidents.
Customers can choose between levels of cover, and the company's policy documents set out what is included, what is excluded and how claims are assessed. Petwise is known for handling its insurance entirely online, with no physical branches for customers to visit.
