Petwise

First time with this lot and it's already better than the place I had before. My old provider made me wait ages for a reply, but here the claim for my dog's ear infection got an answer within a day. Good stuff.

Got the policy for my lab Biscuit last spring and the whole thing took about ten minutes on my phone, which was a relief. The app is pretty simple to use, I uploaded the vet's bill from a bad ear infection and the money was back in my account within a few days. Would do it again, no question.

I went for the lifetime cover for my cat Mabel, after comparing a couple of other policies that capped claims each year. The price was a bit more than the basic option but the cover runs as long as she does. When she needed a dental operation last winter, the claim was sorted in under a fortnight and the payment landed in my account without me having to chase anyone.

I've insured dogs for a long while and I know the cover details well. This policy beat the comparison site offers on the vet fee limit and the waiting period was short. The claim for my boxer's cruciate ligament went through with no argument over the wording.

Compared a few providers before going with these and they came out cheaper for the same level of cover on my beagle. The quote was done online in a few minutes and the policy documents came through the same day. Happy with the value.

Honestly the thing that surprised me most was the excess options shown up front, with the premium changing as you move the slider, so you can see the trade off straight away. I had three other quotes open in tabs and this was the only one that didn't make me hunt for the small print. Got my cat's policy sorted in one sitting.

I was pleased to find that the policy documents were set out in a very clear manner, with the vet fee limits listed plainly. I did ring them with a question about my spaniel's older age, and the gentleman I spoke to was most helpful and patient with me. I'd happily stay with them.

Needed cover for my cat before going away for two weeks because the cattery wanted proof of insurance. Got it set up late one night on my phone and the policy was live within the hour, which was a lifesaver. Had to use it while I was away for a minor infection and the vet got paid direct so I didn't have to fork out.

Needed cover for my new rescue puppy the week after I picked him up, and the vet wanted proof before the bill. Signed up on the site in one go and got the documents straight away. Handy, and the puppy is fine now.

When my retriever swallowed a sock and needed an operation, I was rather anxious about how the claim would go. The team were understanding and explained each step of the process to me in good time. I did find I had to chase the vet's invoice once, which took a few extra days, but the claim was settled in full and I was grateful for the care shown throughout.

The first thing I noticed was that the claim form pre-fills most of my details from the policy, so I only had to add the invoice and the date my spaniel was seen. Paid out within a week, no phone calls asking for more paperwork. Knowing a bit about how these policies work, I'd say this is what you want from a provider.

Cover for my collie is sorted and it was quick to set up, that's the main thing. Got the claim paid for his eye drops and the bit I liked was the way the email told me exactly what they needed. Good value too.