Olivia & Pearl

I have been buying from them since they first started, and the order process has never changed in a way that bothers me. The cardigans keep their shape and the wool does not bobble like the ones from the high street. When I phoned about a missing button, a lady sorted it out the same afternoon. I have recommended them to my daughter and she is hooked too.

I was rather pleased that the parcel arrived the very next working day, which I did not expect at all. The cotton bags they sent were sturdy and well finished, and the packing slip was tucked neatly inside. I would happily order from them again.

First time ordering so I went through the size guide three times before I trusted it. The jumper I got fits pretty much exactly how the chart said it would, which was a relief. Delivery took a bit longer than the site suggested, about five working days, and I did have to chase one email about the tracking, but otherwise it was a smooth first experience and I'd be happy to order again.

Honestly really good for the money, the hoodie is thick and the zip works smoothly. Ordered Monday, got it Wednesday. Colour matches the pictures. Would get another one in a different colour for sure, the grey one is already getting loads of wear. Checkout didn't glitch once which is more than I can say for some sites.

Four years now and I have never had a bad order from them. The wool skirts hold their shape through washing and the cashmere cardigans still look new. Customer service answered my last query the same day, which I appreciated. Sizing has stayed consistent across the range. The only small thing is that some lines sell out quickly so you have to watch for restocks. I'd happily keep buying from them.

The fit on the chinos is what got me. I tried three other places before this and the waist sat right first time. Stitching looks sturdy. Delivery was a day later than the estimate but nothing serious.

Got the gift set for my mum's birthday and it was spot on. Easy to order on my phone while waiting for the bus. Arrived before she was expecting it, which made the day.

I needed something to wear to my sister's engagement party with about two weeks' notice. The dress came in time and the colour matched the photos. The returns process looked a bit fiddly on the site though, so I kept it.

Really good, and I say that as someone who knows her fabrics. The linen shirt has a nice weight to it and the stitching on the seams is tidy. They don't charge silly prices for what you get, though I did find the same cut a bit cheaper elsewhere once. Packaging was simple and it arrived in good condition. Happy with it and would buy from them again.

Ordered the denim jacket on Tuesday night and it arrived Friday. Fit is spot on, slightly oversized which is what I wanted. Checkout was quick, saved my card, no faff. Really happy, already eyeing the matching jeans!!

Compared with buying the same blouse in a shop, this one felt much thinner and the buttons are already loose after two washes. The photos made it look more structured than it is. I contacted them about it and the reply took four days. Refund was processed without fuss, but I won't be ordering again.

I've been sewing for years so I notice seams and hems straight away. The midi skirt I ordered has a neat lining and the pleats hold their shape after a wash. The waistband is a touch tight on me though, so I sized up in the next order and that worked fine. Price is fair for what you get.

Bought a linen top for a wedding and it's just right, soft and not see through. Ordering was quick and it came in a little paper bag. Really happy with it.

Compared with my usual shop, I found the cut of the trousers far more forgiving, and the waistband sits exactly where it should. The fabric is pleasant and doesn't crush. The team were helpful when I asked about alterations. Delivery came promptly and the parcel was neatly wrapped. I'm very glad I tried them.

Compared to the big high street brand I usually get, these trainers feel a bit cheap. The sole isn't as grippy and the colour looked brighter online. They're fine for casual use. Delivery was quick though.

I needed a decent rain jacket for walking the dog and this one has been ideal. The seams keep the wet out and the hood sits well. Ordering was simple and I received a helpful confirmation with the dispatch date. Delivery arrived on the day promised. I was glad to find something sensible at a fair price.

I needed a proper winter coat as my old one had given up after years of wear. I know my wool and this one feels a little thinner than I'd hoped for the price, which is the main reason it's not a five from me. The lining is decent and the cut is flattering. Returns were a bit fiddly to arrange but it did get sorted in the end.

I needed a school blazer for my son that wouldn't break the bank and this fit the bill. The fabric is sturdier than I expected for the price. Ordering was straightforward and I got a size email reminder which helped. Delivery was tracked and on time. Very sensible, I'd buy from them again.

Bought the cropped cardigan last week & it's so cute, really soft and goes with everything I own. Got it in a couple of days, which was quick. Already eyeing up another one lol.

Compared with the big name jumper I usually buy, this one cost a fair bit less and the knit is nearly as thick. The sleeves are a bit shorter than I'd like, so I'd check the measurements first. For the money it's a good buy.