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Look Better Online

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90%Would buy again

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Price
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This score is based on 20 real reviews

Reviews (20)

reliable as ever

What I always notice is how the confirmation emails arrive exactly when they say they will, which after all this time I have come to rely on. I have been with them since they first started and the standard has not slipped. Booking is quick and I have never had to chase anything.

Maureen M.
0 people found this helpful

Booking was a bit fiddly

Got my appointment booked in the end but the calendar kept showing the wrong times for a bit. Once I'd picked the slot the actual visit was fine and the lady was nice. Little bit of a faff to get there though.

Agnieszka B.
1 person found this helpful

App took seconds to sort

Honestly the thing that got me was how quick the whole thing was, I was on the bus and had it all sorted before my stop. Used the app to top up my account and the money showed straight away, no waiting around or chasing anyone. Would do it again.

Jodie T.
1 person found this helpful

Sorted in five minutes

Booked it from the train, the app loaded fast and I got a reminder the day before without asking for one. Turned up and it was all done in about twenty minutes, staff were friendly and didn't rush me. Price was what I expected and I've already told my mate about it.

Ahmed H.
1 person found this helpful

needed a proper replacement

My old one had finally given up after years of use, so I needed something that would hold up and do the job properly. I know this area well and I was fussy about the details. What I got was exactly right for what I asked for, the booking process was clear and the staff explained everything without making me feel silly for asking. Would happily use them again for the next round.

Kerry M.
1 person found this helpful

sign up took forever

Signing up was a nightmare, the form kept timing out and I had to start again twice. Once I was in it was fine but the first impression was rough. They also took ages to reply when I messaged about it, nearly three days.

Millie K.
0 people found this helpful

Been using them for years

They are the first place I go and I have been a customer for well over ten years now. Booking is simple, the team know my name when I ring and nothing has ever gone wrong that they did not sort out quickly. I would not go anywhere else.

Elizabeth V.
1 person found this helpful

The reminders are spot on

The reminder texts are the bit I didn't expect to like but they come right on time. Booking was quick and the person I saw was lovely and actually explained what she was doing. Honestly feels like the easiest thing I've done all month!

Jodie H.
6 people found this helpful

Went with the basic option

I bought the standard package after looking at three other places. It did what it needed to, though the booking page asked for far too many details before I could see the price. The appointment itself was fine but it ran about twenty minutes late, which was annoying when I had somewhere to be.

Andrew T.
2 people found this helpful

better than the usual app

Way better than the other app I was using, which kept logging me out. This one just works and the booking took under a minute on the bus. The service was spot on as well, nothing to complain about really.

Charlotte T.
1 person found this helpful

cheaper but slower to book

Compared to the big chain down the road this was a bit cheaper, which is why I tried it. The booking took a while longer than I'd like and I had to ring to confirm a detail. Still fine once it was sorted.

Gareth C.
1 person found this helpful

ordered the replacement cover

I ordered a replacement cover for my armchair from them last month, which was the item I had been struggling to find elsewhere. The measurements in the guide were clear and the cover arrived well packed and fitted the chair exactly as described. I was very pleased and I have already mentioned them to my neighbour, who is looking for something similar.

Rosemary P.
0 people found this helpful

Cheaper than the high street

Compared with the place on my high street, this worked out a fair bit less for the same thing, which is why I switched. Signing up took two minutes and the service itself was done properly. Only thing is the reminder emails are a bit much, but I can live with that.

Nadia M.
1 person found this helpful

Needed it urgently

Needed it quick because my appointment was next week and the other place was booked up. The site got me sorted in a few clicks. Only small thing was the confirmation took a bit longer than I expected to land in my inbox, but it came through fine.

Callum P.
1 person found this helpful

needed something quick and simple

My sister's wedding was coming up and I needed a booking sorted without a lot of back and forth. I looked at a few places first, and this one was clear about what was included. The day itself went smoothly and everyone seemed happy with how it turned out.

Shabana H.
1 person found this helpful

Booked it on my break

Had twenty minutes on my lunch so I booked the earliest slot straight from my phone and it was confirmed before I'd finished my sandwich. The appointment was just what I wanted, staff were quick and the price was right where I thought it would be. Easy.

Nathan T.
1 person found this helpful

slightly dearer than I'd like

Compared with the local alternative, this was a little more expensive, though I did appreciate the care taken with my booking. The process was polite and clear, and the staff were patient when I had questions. The only real drawback is that the price is higher than I would have liked.

Lesley R.
5 people found this helpful

would be my first choice

If I had to pick one place for this, it would be these, and I compared a few before deciding. The sign-up was straightforward, the team were helpful when I had a question, and the whole thing was done neatly. Nothing needed correcting afterwards.

John F.
0 people found this helpful

expensive but fine

I needed a repair done and wanted something that would last, so I went with these rather than the cheapest option. The booking was simple enough and the job was done properly. The price was on the high side for what I paid, but I'd still go back.

Steven W.
2 people found this helpful

The best I have found

This is the best option I have found after comparing a good few, and I know the area well from years of doing this myself. Ordering was smooth, the service was careful and they answered my questions without rushing me. Worth every penny for what you get.

Natalie O.
1 person found this helpful

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About Look Better Online

Look Better Online is an online retailer based in the United Kingdom that sells eyewear and beauty products through its website. The company is known for its focus on sunglasses and spectacles, with its range covering frames and lenses for everyday wear as well as style-led pieces. Customers buy directly from the website, and the business operates without a high street presence.

Its customers are shoppers who prefer to order frames from home and compare sizes before they buy. Look Better Online delivers orders across the UK and supports returns through its online process.

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Online shopping | Cosmetics & personal care

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