BOTB

I've been a customer for about eight years now and the thing I always notice is how the returns are handled. Last winter I sent back a coat that was too big and the refund hit my card within three days. Their emails are polite and to the point. Prices move around a bit but the service has never let me down.

Tried three other places for a new bedside lamp and this one came out cheaper than all of them with delivery included. Ordering was smooth and I liked that the stock showed how many were left. The lamp arrived in good order and works well in the bedroom.

Bought a set of clipless pedals and they're the right ones for my bike, which is what I wanted. The only thing is the box was a bit bigger than it needed to be. Otherwise they arrived quickly and work well.

I've been buying craft supplies for years and this shop has the widest range I've found for the specific yarn weights I use. The listings give the exact fibre content and yardage, which saves me guessing. Ordered on a Monday and it was in my hands by Thursday. Everything was correct and well wrapped.

Been ordering from here for years and it's usually fine. This time I needed a refund on a jacket that was too small and the first email about it took three days to get a reply. Once someone picked it up the refund was sorted and the money came back to my card within the week. Just a bit slow getting going.

My old one packed up and I needed a replacement quickly, so I compared a few sites before choosing here. The delivery date they gave was a day later than the first estimate, which was a bit annoying. Otherwise the price was good and the order was simple to place.

This is the best place I've found for replacement garden tools and I've been buying from them for a good few years now. Prices are fair and the descriptions match what turns up. My last order came a day early.

Looked at four or five places before settling here for a new kettle. The price was the lowest of the lot once delivery was added, which I didn't expect. Ordering was quick and the kettle came in one piece. Happy with it.

Went with BOTB after comparing a few other sites and it came out on top for me. The prices were a bit lower than the high street and the filters on the search page actually work properly, which saved me a lot of scrolling. Order arrived when they said it would and the whole thing was simple from start to finish. Would use them again for sure.

Cheapest headphones I could find that still had decent reviews, and they're doing the job. The price was lower than the other places I looked at. The cable is a bit short for my liking but it's a small thing for the money.

Bought a pair of cleats for my road bike and they fit my shoes perfectly first time. Checked the compatibility note on the listing against my pedals and it was spot on. Delivered in two days.

Had to get a present for my dad's birthday in a hurry and the app let me order in about two minutes while I was waiting for the bus. The delivery was marked as next day but the courier came the day after. Not a big deal, the gift was spot on.

Got a pair of running trainers off here, the grey ones in a size 10. Ordered on a Sunday and they were at my door by Tuesday. Dead easy, no complaints.

Looked at a few other sites for a pair of boots, and the cheaper ones weren't any better, so I got these from here. The website was quicker to use than the others and the checkout didn't crash on me like one did. Delivery took four days which was fine. Happy.

What struck me first was how clear the order confirmation was, with every item listed and the delivery date right there. I did have a small problem when the wrong size turned up, but I'm not complaining too much as the customer team replied within a day and arranged the swap without fuss. I'd happily order from them again, and I'd say the prices are fair for what you get.

Compared to the big marketplace I normally use, this was far quicker to check out and the account setup didn't ask for half my life story. Ordered a set of wireless earbuds and they turned up early. First order and I'm already sold.

Needed something for my sister's birthday tomorrow and everywhere else was sold out. Found it here, checkout took about a minute on my phone. It came the next morning, she loved it.

I've been looking at this sort of thing for years so I know what to check. Compared to the big marketplace I usually use, BOTB had the exact spec I wanted listed clearly, with no dodgy third party sellers mixed in. Ordering took about five minutes and it arrived in two days. Tracking updates were accurate too, which I didn't expect from a site this size. Happy with it.