100%Would buy again
Tried three other places for a new bedside lamp and this one came out cheaper than all of them with delivery included. Ordering was smooth and I liked that the stock showed how many were left. The lamp arrived in good order and works well in the bedroom.
Read moreBeen ordering from here for years and it's usually fine. This time I needed a refund on a jacket that was too small and the first email about it took three days to get a reply. Once someone picked it up the refund was sorted and the money came back to my card within the week. Just a bit slow getting going.
Read moreWhat struck me first was how clear the order confirmation was, with every item listed and the delivery date right there. I did have a small problem when the wrong size turned up, but I'm not complaining too much as the customer team replied within a day and arranged the swap without fuss. I'd happily order from them again, and I'd say the prices are fair for what you get.
Read moreI've been a customer for about eight years now and the thing I always notice is how the returns are handled. Last winter I sent back a coat that was too big and the refund hit my card within three days. Their emails are polite and to the point. Prices move around a bit but the service has never let me down.
Tried three other places for a new bedside lamp and this one came out cheaper than all of them with delivery included. Ordering was smooth and I liked that the stock showed how many were left. The lamp arrived in good order and works well in the bedroom.
I've been buying craft supplies for years and this shop has the widest range I've found for the specific yarn weights I use. The listings give the exact fibre content and yardage, which saves me guessing. Ordered on a Monday and it was in my hands by Thursday. Everything was correct and well wrapped.
This is the best place I've found for replacement garden tools and I've been buying from them for a good few years now. Prices are fair and the descriptions match what turns up. My last order came a day early.
Looked at four or five places before settling here for a new kettle. The price was the lowest of the lot once delivery was added, which I didn't expect. Ordering was quick and the kettle came in one piece. Happy with it.
Went with BOTB after comparing a few other sites and it came out on top for me. The prices were a bit lower than the high street and the filters on the search page actually work properly, which saved me a lot of scrolling. Order arrived when they said it would and the whole thing was simple from start to finish. Would use them again for sure.
Bought a pair of cleats for my road bike and they fit my shoes perfectly first time. Checked the compatibility note on the listing against my pedals and it was spot on. Delivered in two days.
Got a pair of running trainers off here, the grey ones in a size 10. Ordered on a Sunday and they were at my door by Tuesday. Dead easy, no complaints.
What struck me first was how clear the order confirmation was, with every item listed and the delivery date right there. I did have a small problem when the wrong size turned up, but I'm not complaining too much as the customer team replied within a day and arranged the swap without fuss. I'd happily order from them again, and I'd say the prices are fair for what you get.
Compared to the big marketplace I normally use, this was far quicker to check out and the account setup didn't ask for half my life story. Ordered a set of wireless earbuds and they turned up early. First order and I'm already sold.
Needed something for my sister's birthday tomorrow and everywhere else was sold out. Found it here, checkout took about a minute on my phone. It came the next morning, she loved it.
I've been looking at this sort of thing for years so I know what to check. Compared to the big marketplace I usually use, BOTB had the exact spec I wanted listed clearly, with no dodgy third party sellers mixed in. Ordering took about five minutes and it arrived in two days. Tracking updates were accurate too, which I didn't expect from a site this size. Happy with it.
Share your own experience to help other customers. Your review is published under your name.
BOTB is an online retailer based in the United Kingdom that sells a broad selection of footwear, clothing and accessories for men and women. The company is best known for its own-brand fashion lines alongside a curated mix of established third-party labels, which together make up the bulk of its catalogue. Customers shop through the BOTB website and mobile app, where items are presented in categories such as shoes, boots, sportswear and seasonal collections.
BOTB operates as a direct-to-consumer business, shipping orders from its own warehouse and offering returns through a straightforward online process. Its customer base spans younger shoppers looking for trend-led products through to people who prefer dependable everyday styles at accessible price points.
Online shopping | Multimedia & subscriptions | Car services | Car leasing
