95%Would buy again
Used to ring round three or four agents to get a price, this was done in one go on my phone while waiting for a train. Picked a short break in the Lakes, paid, and the confirmation came through before I'd even got my coat on. Took maybe four minutes start to finish, which is about four minutes more than I'd have expected from the agents.
Read moreFirst time booking with them and I'm not impressed. The room in the listing was described as a sea view and it was really a view of the car park. Took days to get anyone to reply to my complaint about it. Probably won't use them again.
Read moreWhat I noticed most was the reminder emails before the trip, with check in times and what to bring. We booked a few options first and this one had the clearest info. The price was a touch higher than one of the other sites for the same hotel, which is why I took off a bit. Otherwise it was a smooth trip and the team answered my question about parking within a day.
Read moreQuick one from my phone. Booked the hotel and transfer, took about five minutes. Confirmation was slow to come through, took maybe fifteen minutes, so I wasn't sure for a bit. Turned up fine in the end.
Needed somewhere to book a half term break for four and I'd looked at a few sites already. The package here had the bits we wanted in one place which saved a lot of messing about. The confirmation email took a while to arrive, maybe twenty minutes, so I rang the number to check. Sorted quickly once I spoke to someone.
Booked a weekend trip to Brighton on the app and it was really easy, took maybe ten minutes. The hotel was right and the directions came through in the confirmation. Only thing is the app crashed once when I was paying and I had to start again. Still got there in the end and it was cheaper than the other sites I checked.
Needed a weekend away so I looked for a deal and they came up cheapest. Easy to book on my phone though the seat choice was a bit fiddly. Tickets came through within a few minutes which was good. Would do it again.
Pretty happy with this one, booked a Brighton weekend and it went through without a fuss. The only niggle was the hotel check in was a bit later than the email said, though the desk sorted it. Would use them again.
What I noticed most was the reminder emails before the trip, with check in times and what to bring. We booked a few options first and this one had the clearest info. The price was a touch higher than one of the other sites for the same hotel, which is why I took off a bit. Otherwise it was a smooth trip and the team answered my question about parking within a day.
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Travel Trolley is a UK holiday and trip company that sells travel arrangements to a range of destinations for people planning leisure breaks. The website is the main way customers browse options, compare arrangements and book. The business is aimed at individuals and families who want organised trips without arranging each part of the trip themselves.
Customers use the site to research destinations and make bookings, and reviews on this page help others judge how the booking and travel experience compares with what was promised.
