95%Would buy again
I bought an advance return to Whitby through the app after comparing a couple of coach firms first. The price was the cheapest of the lot once I'd added up the coach fare and the bus from the station. Boarding was simple, the app showed the platform before the screens did, and the ticket scanned first time on the way back.
Read moreVerdict is it got me from Hull to Leeds, which is all I wanted. The fare was on the high side compared with what I'd paid on another route. The train itself was tight on legroom for someone my height and the toilet was out of order. Still got there on time.
Read moreI've been travelling with them for years now, mostly to visit my sister in York and to see the grandchildren in Leeds. The booking is straightforward, the trains are generally clean and the staff are patient when you need a bit of help getting on and off. A few of the newer trains have much better seating than the old ones used to, and the on board announcements are clear. I'd not go anywhere…
Read moreThe seat reservation for a group of four to Newcastle took ages because the app kept timing out on the seat map. I travel up and down the East Coast a fair bit for work so I know the routes well, and the trains themselves were fine, quiet and on time. It just needs the booking flow tidied up, once it went through the confirmation came straight away.
The live departure board in the app was the bit I liked most, it showed the platform change before the station screens did. Only niggle is the seat reservation option is hidden a bit deep in the menu. Otherwise fine.
Went with them instead of the coach to Liverpool and it was a lot quicker, about an hour less door to door. The booking was a bit fiddly because the site kept logging me out halfway through the payment, so I had to start again once. Once it was booked the trip was fine.
Honestly the first thing I noticed this time was how the train left on the dot from Sheffield, which is what keeps me coming back. I've been commuting up to Leeds and Manchester for about eight years now and they rarely let me down. The only niggle is the wifi cutting out between Wakefield and Leeds, which means I end up doing my emails on the paper.
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Transpennine Express is a passenger rail operator running intercity and regional services across the north of England and into Scotland. Its network links cities such as Manchester, Leeds, York, Newcastle, Edinburgh and Glasgow, with routes between the two coasts at its core. Tickets are sold through the company's website and app, at staffed stations and through ticket machines at the stations it serves.
Customers include commuters, business travellers, students and leisure passengers making journeys across the north and between England and Scotland. The company offers a range of ticket types, including advance fares, flexible tickets and season tickets, alongside onboard catering and seat reservations on selected services.
