95%Would buy again
I wanted a short break to mark our fortieth wedding anniversary and was rather unsure how to go about it online. The staff on the phone were patient with me and talked me through the options for a hotel in Bath. Everything arrived in good time and the room was lovely, with a view over the river. We'll be using them again.
Read moreI needed a short break fast after my mum had a fall and I needed somewhere close to her in Yorkshire. I'd never booked with them before so I was nervous about it. The booking itself was fine but the confirmation took nearly two days to arrive and I rang twice to check. Once it came through the stay was what I'd booked, though the room was a bit smaller than the photos suggested.
Read moreThe caravan booking page is the bit I always notice, because it shows you the pitch layout and which ones are near the toilet block, which matters when you've got a dog. I've used them every summer since we first went to Pembrokeshire, and the confirmation email has always come through within minutes. Never had a problem with dates or the deposit, and the price has stayed about the same for the…
Read moreThe best thing was being able to sort the flights and hotel together in one go instead of two separate sites. Booked a trip to Lisbon for four of us and the total came out a bit cheaper than booking separately. Had to pay a small extra fee for seat selection which was annoying but not a dealbreaker.
Compared with the big booking sites this was a little more expensive for a hotel in York, though the room was nicer than the others I'd seen. The booking page was a bit slow to load on my phone. Once confirmed everything was fine and the check in was quick.
Good holiday booking site and I'd use them again. Booked a week in a caravan park in Cornwall on my phone during a lunch break and it took about ten minutes from start to finish. Confirmation email came straight away with all the details and the check in info. Only small gripe is the app kept logging me out so I had to log back in twice to see the booking. Otherwise sorted, no complaints really.
Good value for a city break and I'd book with them again. Got a three night stay in Manchester for less than the big name sites were charging. The only thing that annoyed me was a £12 booking fee added right at the end of checkout. Everything else went smoothly and the hotel was as described.
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Pure Leisure Group is a UK holiday company that operates a portfolio of caravan and lodge holiday parks, along with holiday home sales and ownership services. The group's parks are spread across England, Wales and Scotland and are aimed at families, couples and retirees who want a base for short breaks or longer stays. Its brands include parks that offer static caravans, lodges, touring pitches and on-site facilities such as pools, restaurants and entertainment.
Customers book holidays directly through the group's website or by telephone, and many owners use their homes on a personal basis under membership and rental arrangements. The company is known for its park-based leisure offering and for the holiday home ownership model that sits alongside its own-operated sites.
