95%Would buy again
Compared with the B&B we always used, this place is far more comfortable and the staff are more attentive. I've been booking with them for years now. The price has crept up a little but the standard is still there. Rooms are always spotless.
Read moreI've used them for years for short breaks and they're usually reliable. This time the room was clean but the check in took nearly an hour because only one person was on the desk. The price was fair. A real annoyance but not a disaster.
Read moreMy wife needed somewhere close to the hospital for her treatment, and I've used this company for about fifteen years now for exactly this sort of thing. The booking page has got a bit fiddly lately, it kept logging me out halfway through. Once I was through, the room was clean and the staff were helpful when I rang about parking. Still my go to when we need something reliable near home.
Read moreWe needed a base near the venue for my niece's wedding and wanted something a bit nicer than a chain. I looked at three other places first and this came out best on location and price. The only thing was the check in desk didn't open until later than I'd have liked, so we waited a bit. Otherwise the room was lovely and very handy.
Worth it for the location, I'd say that's the main reason to pick it. I compared three other places near Bath and this was the best of them. The room was a bit tired around the edges but clean. Took a while for the refund question to get answered though, about four days.
My wife needed somewhere close to the hospital for her treatment, and I've used this company for about fifteen years now for exactly this sort of thing. The booking page has got a bit fiddly lately, it kept logging me out halfway through. Once I was through, the room was clean and the staff were helpful when I rang about parking. Still my go to when we need something reliable near home.
The cocktail bar downstairs was the highlight, the staff made a proper negroni. Booking was easy on the app but the room was a bit small for two suitcases. Check in took ages because the desk was busy. Still a fun weekend, would go back.
Compared with the seaside hotel we stayed at last year, this was a bit plainer but more affordable. The booking took a few goes as the payment page was slow. Once we arrived everything was in order. The sea view was lovely in the morning.
Booked a double room for my sister's visit to Harrogate and the process was straightforward enough. The confirmation came through quickly and the room was as described, though the lift was a bit slow at peak times and I did have to wait a while for the staff to answer the phone when I rang about parking.
Share your own experience to help other customers. Your review is published under your name.
uk. Guests book rooms directly online, and the group presents its properties as a collection suited to city visitors, business travellers and leisure guests. The brand is associated with straightforward accommodation rather than resort-style packages.
Customers choose a property by location and room type, then manage their stay through the same online booking channel. Lavender Hotels does not operate physical retail outlets, so its relationship with guests begins and ends with the reservation process and the stay itself.
